Craig Dewey
Senior Vice President - Operations at PRA Group (Nasdaq: PRAA) | Virginia Beach, Virginia, United States
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Craig Dewey serves as the Senior Vice President of Operations at PRA Group (Nasdaq: PRAA), where he leverages his extensive Fortune 100 experience to drive excellence in customer service and operational efficiency. With a proven track record in customer experience and call center operations, Craig is dedicated to transforming service organizations through strategic planning and business process automation. His leadership is characterized by a commitment to delivering consistent and compliant customer interactions, ensuring that every touchpoint reflects the high standards of PRA Group.
At PRA Group, Craig champions continuous improvement initiatives that enhance productivity and employee engagement, recognizing that a motivated workforce is key to achieving operational excellence. He spearheads key projects that focus on workforce management and vendor management, utilizing his strong interpersonal skills to foster collaboration across teams. His ability to conduct insightful business reviews allows him to identify areas for process improvement, ensuring that the organization not only meets but exceeds its goals.
Craig’s engaging communication style and focus on talent development underscore his belief in the value of diversity within teams. By cultivating an inclusive environment, he empowers employees to contribute their unique perspectives, driving innovation and enhancing customer service outcomes. As he continues to lead PRA Group towards operational excellence, Craig remains committed to harnessing the power of technology and automation to elevate the customer experience, positioning the organization for sustained growth in a competitive landscape.
Senior Vice President - Operations at PRA Group (Nasdaq: PRAA) in October 2020 to Present
Managing Director - Customer Service & Operations at American Airlines in April 2016 to October 2020
Managing Director - EMEA Sales, Marketing & Service Centers at American Airlines in August 2012 to April 2016
Managing Director - Inside Sales and Customer Care at American Airlines in July 2009 to August 2012
Director - Planning & Analysis at American Airlines in July 2008 to July 2009
Director - Customer Care Centers at American Airlines in October 2005 to July 2008
Director - Corporate Development at American Airlines in May 2004 to October 2005
Director - Strategic Alliances at American Airlines in April 2001 to May 2004
Manager - Sales Planning & Analysis at American Airlines in January 1997 to April 2001
National Account Manager at American Airlines in January 1995 to January 1997
National Account Manager at Mars in January 1992 to January 1995
Management Trainee at Lloyds Banking Group in July 1987 to September 1989
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Customer Experience
Contact Centers
Operations Management
Strategic Planning
Workforce Management
Continuous Improvement
Analytical Skills
Sales
Business Development
Strategy
Customer Satisfaction
Sales Operations
Process Automation
Performance Management
Project Management
Data Analysis
Business Process Improvement
Vendor Management
Quality Control
Business Leadership
Microsoft PowerPoint
Communication
Presentation Skills
Problem Solving
Relationship Building
Customer Service
Team Leadership
Negotiation
Coaching
Management
Training
Performance Improvement
Team Building
Interpersonal Skills
Team Management
People Development
IT Project & Program Management
Business Process Automation
Contact Center Strategy
Process Improvement
Digital Transformation
Business Reviews
Business Systems
Budgeting
Strategic Thinking
Leadership
Coaching & Mentoring
Workforce Planning
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Discover more about PRA Group (Nasdaq: PRAA)What is Craig Dewey email address?
Email Craig Dewey at [email protected]. This email is the most updated Craig Dewey email found in 2026.
How to contact Craig Dewey?
To contact Craig Dewey send an email to [email protected]. (updated on October 30, 2024)
What company does Craig Dewey work for?
Craig Dewey works for PRA Group (Nasdaq: PRAA)
What is Craig Dewey's role at PRA Group (Nasdaq: PRAA)?
Craig Dewey is Senior Vice President - Operations
What is Craig Dewey's Phone Number?
Craig Dewey's phone (703) ***-*212
What industry does Craig Dewey work in?
Craig Dewey works in the Investment Banking industry.
Craig Dewey Email Addresses
Craig Dewey Phone Numbers
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