Craig Ackerman
Group Director Service Excellence at QinetiQ | McLean, Virginia, United States
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As the Group Director of Service Excellence at QinetiQ, Craig Ackerman leverages over 25 years of extensive experience in operations and business transformation to drive impactful change across the organization. His role is pivotal in shaping and implementing group shared services policies, processes, and systems that enhance operational efficiency and effectiveness. Craig collaborates closely with various sectors and group functions, fostering partnerships that are essential for evolving and embedding innovative shared service solutions. His strategic vision is complemented by a deep understanding of organizational capabilities, allowing him to rapidly assess team effectiveness and key processes.
Craig's expertise in leadership development and cross-functional team leadership enables him to cultivate high-performing teams that are aligned with QinetiQ's strategic objectives. His adeptness in integration and team building ensures that diverse groups work cohesively towards common goals, while his skills in vendor management and supply chain management streamline operations and drive cost efficiencies. With a strong focus on analysis and P&L management, Craig is committed to delivering measurable outcomes that support the company's growth and sustainability.
Key projects under Craig's guidance include the implementation of advanced shared service frameworks that not only enhance service delivery but also foster a culture of continuous improvement. His strategic approach to executive management and operational excellence positions QinetiQ at the forefront of innovation in the defense and security sectors, ensuring that the organization remains agile and responsive to the evolving needs of its clients. Through his leadership, Craig Ackerman exemplifies a commitment to excellence that resonates throughout the organization, inspiring teams to achieve their highest potential.
Group Director Service Excellence at QinetiQ in April 2023 to Present
Manager at ScottMadden, Inc. in March 2022 to March 2023
Vice President, Business Transformation & Operations at MITRE in January 2020 to October 2021
Global Head, Robotic Process Automation (RPA) at Chazey Partners in October 2017 to December 2019
Principal, U.S. Federal Practice | Regional Director, U.S. at Chazey Partners in June 2017 to December 2019
Global HR Shared Services Consultant at FTI Consulting in January 2017 to January 2018
Senior Vice President, Shared Services at Day & Zimmermann in January 2014 to January 2016
Senior Vice President, Shared Services at Parsons Brinckerhoff in January 2013 to January 2014
Vice President and Program Manager, Enterprise Integration at SAIC in January 2012 to January 2013
Vice President and Deputy Director, Shared Services at SAIC in January 2009 to January 2012
Vice President, Finance Shared Services at HMSHost in January 2004 to January 2009
Director of Implementation & Support, Shared Services at HMSHost in January 2001 to January 2004
Director of IT at HMSHost in January 2000 to January 2001
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Program Management
Change Management
Leadership
Business Process Re-engineering
Performance Management
Leadership Development
Public Speaking
System Development
Process Automation
Cross-functional Team Leadership
Operations Management
Business Process Improvement
Integration
Team Building
Vendor Management
Shared Services
Organizational Design
Training
Supply Chain Management
Business Transformation
PeopleSoft
Management
Project Management
Project Planning
Risk Management
Human Resources
Business Development
Business Analysis
Budgets
Organizational Development
Procurement
Outsourcing
Analysis
Security
Strategic Planning
P&L Management
Management Consulting
Executive Management
Budgeting
Strategy
Consulting
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Discover more about QinetiQWhat is Craig Ackerman email address?
Email Craig Ackerman at [email protected] and [email protected]. This email is the most updated Craig Ackerman email found in 2026.
What is Craig Ackerman phone number?
Craig Ackerman phone number is +15713441760 and +18654255676.
How to contact Craig Ackerman?
To contact Craig Ackerman send an email to [email protected] or [email protected]. If you want to call Craig Ackerman try calling on +15713441760 and +18654255676.
What company does Craig Ackerman work for?
Craig Ackerman works for QinetiQ
What is Craig Ackerman's role at QinetiQ?
Craig Ackerman is Group Director Service Excellence
What industry does Craig Ackerman work in?
Craig Ackerman works in the Insurance industry.
Craig Ackerman Email Addresses
Craig Ackerman Phone Numbers
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