Christopher Lafferty
VP, Product & Customer Experience at CallTrackingMetrics | Washington DC-Baltimore Area
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As the Executive Vice President and General Manager at Alert Communications, Christopher Lafferty plays a pivotal role in steering the company’s strategic vision and operational execution within the legal services sector. With full P&L accountability for a tech-enabled services business generating $30 million in annual revenue, Christopher is adept at navigating the complexities of the legal landscape while driving top-line growth and enhancing profitability. His leadership extends to managing a diverse global team of over 300 professionals across sales, product development, operations, customer service, and corporate functions, ensuring alignment and synergy across all departments.
Christopher’s expertise in legal writing, program development, and business strategy is instrumental in the successful execution of key projects aimed at optimizing client intake and retainer services for law firms. By leveraging data analysis and product marketing strategies, he has been able to identify market trends and client needs, fostering innovative solutions that enhance service delivery and client satisfaction. His commitment to training and team leadership has not only scaled operational efficiency but has also cultivated a culture of excellence and continuous improvement within the organization.
Under Christopher's guidance, Alert Communications has positioned itself as a leader in legal call management, utilizing cutting-edge technology to streamline processes and improve client engagement. His robust track record of managing diversified product portfolios and driving revenue growth underscores his ability to adapt and thrive in the fast-paced legal technology sector, making him a key asset to the firm and its clients.
VP, Product & Customer Experience at CallTrackingMetrics in January 2025 to Present
Executive Vice President & General Manager at Alert Communications - Legal Call, Intake and Retainer Services for Law Firms in September 2023 to December 2024
General Manager & Head of Product, CARET Legal (formerly Zola Suite) at CARET in November 2022 to September 2023
Senior Vice President of Product, Data & Content at Casetext in January 2021 to January 2022
Chief Product Officer & SVP, Research & Development at FiscalNote in January 2020 to August 2021
VP, Product at FiscalNote in March 2019 to January 2020
Principal Consultant at CJL Solutions LLC in January 2018 to January 2019
Senior Director & Head (General Manager) of Practical Law US at Thomson Reuters in October 2015 to December 2018
Director of Product Management and Development, Practical Law US at Thomson Reuters in February 2013 to October 2015
Head of Legal Education and Training Programs, Practical Law (Acquired by Thomson Reuters in 2013) at Thomson Reuters in May 2012 to February 2013
Product Manager & Head of What's Market, Practical Law US (Acquired by Thomson Reuters in 2013) at Thomson Reuters in March 2008 to April 2012
Associate Attorney at Allen & Overy in January 2006 to January 2008
Co-Founder & Chief Operating Officer at Onsite It Consulting in January 1999 to January 2003
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Go-to-Market Strategy
Agile Methodologies
Sales Management
Big Data
Mergers & Acquisitions
Legal Writing
Corporate Law
Legal Research
Training
Strategic Planning
Mergers
Leadership
Product Management
Management
Program Development
Program Management
Business Strategy
Business Planning
Product Lifecycle Management
P&L Management
Executive Management
Team Leadership
Strategy
Software as a Service (SaaS)
Product Development
Product Marketing
Product Launch
Product Strategy
Pricing Strategy
Critical Thinking
Business Analysis
Business Intelligence (BI)
Data Analysis
Start-ups
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Discover more about CallTrackingMetricsWhat is Christopher Lafferty email address?
Email Christopher Lafferty at [email protected]. This email is the most updated Christopher Lafferty email found in 2026.
How to contact Christopher Lafferty?
To contact Christopher Lafferty send an email to [email protected].
What company does Christopher Lafferty work for?
Christopher Lafferty works for CallTrackingMetrics
What is Christopher Lafferty's role at CallTrackingMetrics?
Christopher Lafferty is VP, Product & Customer Experience
What is Christopher Lafferty's Phone Number?
Christopher Lafferty's phone (206) ***-*834
What industry does Christopher Lafferty work in?
Christopher Lafferty works in the Law Practice industry.
Christopher Lafferty Email Addresses
Christopher Lafferty Phone Numbers
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