Christopher Kelly

Christopher Kelly is an accomplished IT Client Support Specialist I at the University of Central Florida, where he leverages over a decade of experience in desktop support, technical assistance, and hardware/software implementation. His extensive background, which includes a distinguished eight-year tenure in the United States Marine Corps, has equipped him with a robust skill set in IT support, management, and training. Christopher's military experience not only honed his technical capabilities but also instilled a strong sense of leadership and discipline, qualities that he brings to his current role.

In 2023, Christopher successfully closed 568 support tickets, showcasing his commitment to delivering exceptional customer service and technical support. His responsibilities encompass a wide range of IT functions, including troubleshooting software and hardware issues, configuring systems, and installing operating systems such as Windows 10/11 and Mac. He adeptly provides support through various channels—phone, email, chat, walk-up, and desk-side—ensuring that users receive timely and effective assistance.

Christopher's expertise extends to the administration of Office 365 and the use of tools like Jira Service Desk and Confluence, which enhance his ability to manage workflows and track support requests efficiently. His proficiency in computer hardware troubleshooting and network administration further solidifies his role as a vital resource within the university's IT department. With an MBA in Information Systems Management, Christopher is not only a technical expert but also a strategic thinker, continuously seeking to improve processes and enhance the user experience in a dynamic educational environment.