Christian Dean
DIRECTOR OF RETAIL EXPERIENCE | Customer Experience Management & Partnership Building at Excite Credit Union | San Francisco Bay Area
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As the Director of Retail Experience at Excite Credit Union, Christian Dean plays a pivotal role in shaping the customer journey and enhancing overall service delivery across multiple branches. With a keen focus on Customer Experience Management, Christian leads a dedicated team of 20 professionals, driving strategic initiatives that not only meet but exceed the expectations of members. His expertise in cultivating high-performing teams is evident in the collaborative environment he fosters, where inclusive leadership is paramount.
Christian's oversight of $600 million in assets reflects his adeptness in financial management and operational excellence. He is instrumental in establishing sales and operations directives that align with the credit union's growth objectives while ensuring compliance with industry regulations. Under his leadership, Excite Credit Union has seen significant improvements in customer loyalty and satisfaction, driven by innovative sales strategies and a commitment to service excellence.
Key projects that Christian has spearheaded include the implementation of advanced customer feedback systems through Medallia, enabling real-time insights into member experiences and preferences. This data-driven approach has allowed for tailored service offerings and enhanced engagement strategies. Additionally, his proficiency in Salesforce.com and Ultipro has streamlined operational processes, contributing to organizational effectiveness and employee training initiatives.
Christian's passion for public speaking and event planning further amplifies his impact, as he actively engages with both staff and members to foster a culture of transparency and trust. His unwavering dedication to enhancing the retail experience positions Excite Credit Union as a leader in the financial services sector, committed to delivering exceptional value to its members.
DIRECTOR OF RETAIL EXPERIENCE | Customer Experience Management & Partnership Building at Excite Credit Union in July 2023 to Present
VICE PRESIDENT, BUSINESS CENTER MANAGER | Business Lending Expertise & Diversity Advocate at PNC in April 2022 to July 2023
Vice President, Branch Manager II at Poppy Bank in October 2021 to April 2022
Business Development Banking Center Manager I | Vice President at Comerica Bank in September 2017 to October 2021
Assistant Branch Manager | HR Operations at Patelco Credit Union in August 2015 to November 2016
Regional Floating Supervisor | Trainer at Patelco Credit Union in September 2013 to August 2015
Assistant HR Operations Manager at Torrid in February 2009 to July 2013
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Branch Banking
Customer Experience Management
Leadership
Public Speaking
Training
Operational Excellence
Banking
Event Planning
Social Media
Mental Health
Change Management
Performance Management
Microsoft Office
Human Resources Information Systems (HRIS)
ADP Workforce
Salesforce.com
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Microsoft Teams
Google Suite
SurveyMonkey
Customer Service
Management
Employee Training
Coaching
Communication
Teamwork
Team Management
Personal Development
Leadership Development
Customer Service Management
Talent Management
Thought Leadership
Organizational Effectiveness
Organizational Development
Performance Improvement
Organizational Leadership
Employee Relations
Social Networking
Employee Learning & Development
Organizational Agility
Organizational Culture
Strategy Execution
Executive Leadership
Diversity & Inclusion
Workday
Qualtrics
Ultipro
Medallia
Interpersonal Communication
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Discover more about Excite Credit UnionWhat is Christian Dean email address?
Email Christian Dean at [email protected] and [email protected]. This email is the most updated Christian Dean email found in 2026.
What is Christian Dean phone number?
Christian Dean phone number is +17852155314 and +19255656998.
How to contact Christian Dean?
To contact Christian Dean send an email to [email protected] or [email protected]. If you want to call Christian Dean try calling on +17852155314 and +19255656998. (updated on September 13, 2024)
What is Christian Dean net worth?
Christian Dean has an estimated net worth of $375,000 to $499,999
What company does Christian Dean work for?
Christian Dean works for Excite Credit Union
What is Christian Dean's role at Excite Credit Union?
Christian Dean is DIRECTOR OF RETAIL EXPERIENCE | Customer Experience Management & Partnership Building
What industry does Christian Dean work in?
Christian Dean works in the Banking industry.
Christian Dean Email Addresses
Christian Dean Phone Numbers
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