Chrissy Andersen

Chrissy Andersen serves as the Senior Director of Customer Care and CommCenter Strategy and Process at Cox Communications, where she leverages over 35 years of extensive experience in retail, customer care, and telecommunications to drive transformative initiatives. In her current role, Chrissy is responsible for envisioning and executing a comprehensive Customer Care Delivery Strategy that not only enhances customer experience but also aligns with the company’s long-term business objectives. Her strategic oversight encompasses both residential and business customer segments, ensuring that in-house Cox agents and outsourced service teams deliver seamless support across various channels, including phone and digital platforms.

Under Chrissy's leadership, key projects have focused on optimizing operational efficiency and enhancing customer retention through innovative service models. She has spearheaded initiatives that integrate advanced technologies and data analytics into the customer care process, enabling a more personalized and responsive service experience. Chrissy's expertise in team building and leadership has been instrumental in fostering a culture of collaboration and accountability within her teams, empowering them to exceed performance metrics while driving profitability.

Her proficiency in sales operations and contact center management has positioned her as a thought leader in the industry, where she continually advocates for best practices in customer engagement and service delivery. Chrissy's commitment to cultural change and her goal-oriented approach have not only resulted in improved customer satisfaction but have also solidified Cox Communications' reputation as a leader in the telecommunications sector. Through her strategic vision and operational acumen, Chrissy Andersen is redefining the landscape of customer care, ensuring that Cox remains at the forefront of delivering exceptional service in an increasingly competitive market.