Chris Mccaleb
Senior Director - Contact Center & Operations at CPO Commerce | Atlanta Metropolitan Area
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As the Senior Director of Contact Center & Operations at CPO Commerce, Chris McCaleb stands at the forefront of transforming customer engagement and operational efficiency within the organization. With over 20 years of extensive experience across diverse sectors such as telecommunications, IT services, and retail, Chris has honed a unique skill set that drives high-performance teams and enhances customer relationship management (CRM). His leadership encompasses a comprehensive oversight of CPO's contact center operations, which includes Customer Care, Inside Sales, Order Management, and Credit & Fraud, ensuring that each function operates seamlessly to deliver exceptional service.
Chris is currently spearheading key projects aimed at optimizing logistics and fulfillment processes, which are critical in today’s fast-paced e-commerce landscape. By leveraging strategic planning and execution, he has successfully implemented performance management frameworks that not only enhance customer service delivery but also assure operational excellence. His expertise in business transformation and turnarounds has been instrumental in navigating complex B2B and B2C environments, allowing CPO Commerce to adapt and thrive amidst evolving market demands.
Moreover, Chris is dedicated to fostering external relationship building and development, recognizing that strong partnerships are essential for sustainable growth. His commitment to organization rebranding and team building further underscores his vision for a cohesive, customer-centric culture. As a forward-looking change driver, Chris McCaleb continues to elevate CPO Commerce’s operational capabilities, positioning the company as a leader in delivering unparalleled customer experiences.
Senior Director - Contact Center & Operations at CPO Commerce in May 2021 to Present
Director Customer Engagement at CPO Commerce in May 2018 to May 2021
Vice President, Customer Care, North America at OmniMax International, Inc. in October 2013 to April 2018
Director, Customer Care at OmniMax International, Inc. in March 2012 to September 2013
Director, Customer Operations, Business Markets at Level 3 Communications in June 2006 to November 2011
Various Leadership Roles at Prior Experience in April 2000 to August 2005
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Leadership
Customer Retention
Account Management
Lifecycle Management
Change Management
Continuous Improvement
Sales Operations
Forecasting
Budget Administration
Human Capital Management
Program Management
Project Management
High Performance Teams
Lean Six Sigma
Customer Relationship Management (CRM)
Employee Retention
Performance Management
Strategic Planning & Execution
Customer Escalation Management
Data Analysis
Voice of the Customer
Cost Management
Profitability Improvement
Business Process Improvement
Strategy
Vice President, Customer Care
Director, Customer Care
Director, Customer Operations
Customer Experience Executive
Customer Service Delivery and Assurance
Business Transformation and Turnarounds
Business Operations Leadership
C-Level Engagement
Financial Management & Planning
Internal Relationship Building & Development
External Relationship Building & Development
Resource Deployment & Optimization
Business Process Development and Management
Customer Touchpoint Program Development & Implementation
Quality and Compliance
Cross-Function & Remote Leadership
Employee Engagement Improvement
Customer Communications Transformation
Contract Management & Negotiation
Organization Rebranding
Human Resources & Recruitment
Business Strategy, Planning & Implementation
Contact Centers
Team Building
Training
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Discover more about CPO CommerceWhat is Chris Mccaleb email address?
Email Chris Mccaleb at [email protected] and [email protected]. This email is the most updated Chris Mccaleb email found in 2026.
What is Chris Mccaleb phone number?
Chris Mccaleb phone number is +13108042095 and +15166979116.
How to contact Chris Mccaleb?
To contact Chris Mccaleb send an email to [email protected] or [email protected]. If you want to call Chris Mccaleb try calling on +13108042095 and +15166979116. (updated on October 30, 2024)
What is Chris Mccaleb net worth?
Chris Mccaleb has an estimated net worth of $375,000 to $499,999
What company does Chris Mccaleb work for?
Chris Mccaleb works for CPO Commerce
What is Chris Mccaleb's role at CPO Commerce?
Chris Mccaleb is Senior Director - Contact Center & Operations
What industry does Chris Mccaleb work in?
Chris Mccaleb works in the Retail industry.
Chris Mccaleb Email Addresses
Chris Mccaleb Phone Numbers
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