Chris Matchett
Senior Director, Analyst at Gartner | London, England, United Kingdom
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Chris Matchett serves as a Senior Director and Analyst within Gartner's esteemed IT Operations Management team, where he leverages his extensive expertise to drive insights into IT service management (ITSM) and IT service desk tools. With a keen focus on enhancing operational efficiency, Chris specializes in critical ITSM processes such as incident management, problem management, and change management. His research not only delves into the intricacies of these processes but also emphasizes the importance of frameworks like ITIL and COBIT for process improvement and governance.
In his current role, Chris is instrumental in guiding organizations through the complexities of SLA management and the implementation of best practices that align with ISO 20000 standards. His analytical acumen enables him to assess and recommend innovative solutions that enhance service delivery and technical support, ensuring that IT departments can effectively meet and exceed their operational goals.
Chris's involvement in key projects often includes collaborating with cross-functional teams to develop comprehensive strategies for disaster recovery and configuration management database (CMDB) optimization. His insights into GIS and the ITSMF community further bolster his ability to provide actionable recommendations that resonate with industry trends and client needs. As a thought leader in the IT operations landscape, Chris Matchett continues to shape the future of IT service management, empowering organizations to navigate the evolving digital landscape with confidence and agility.
Senior Director, Analyst at Gartner in March 2019 to Present
Principal Research Analyst at Gartner in July 2013 to March 2019
Senior Service Transition Analyst at Transport for London in February 2010 to June 2013
Application Service Delivery Manager at Transport for London in April 2005 to May 2010
Support Analyst at Transport for London in June 2002 to April 2005
IT Technician at AMI in January 2001 to January 2002
Support Analyst at Change The Script in January 2000 to January 2001
Helpdesk Analyst at Getronics in January 1997 to January 2000
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ITIL
Service Level Management
PRINCE2
Service Desk
ITIL Process
Technical Support
GIS
Service Management
IT Service Management
Incident Management
Service Improvement
Service Delivery
CMDB
IT Operations
Sla
IT Strategy
Stakeholder Management
IT Management
ISO 20000
COBIT
Social Media
Podcasting
ITSMF
Configuration Management
Data Migration
BMC Remedy
Disaster Recovery
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Discover more about GartnerWhat is Chris Matchett email address?
Email Chris Matchett at [email protected]. This email is the most updated Chris Matchett email found in 2026.
How to contact Chris Matchett?
To contact Chris Matchett send an email to [email protected]. (updated on October 29, 2024)
What company does Chris Matchett work for?
Chris Matchett works for Gartner
What is Chris Matchett's role at Gartner?
Chris Matchett is Senior Director, Analyst
What is Chris Matchett's Phone Number?
Chris Matchett's phone +44 ** **** *162
What industry does Chris Matchett work in?
Chris Matchett works in the Technology, Information And Internet industry.
Chris Matchett Email Addresses
Chris Matchett Phone Numbers
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