Chad Bruhn's Email Addresses & Phone Numbers

📖 Summary

Ten years of experience in the Banking industry with Wincor Nixdorf. Assists Financial Institutions in building their Retail Banking strategy for leveraging self-service and branch automation technology to increase efficiency while improving customer satisfaction. Ten years of experience at IBM in technical services, including education and training, consulting and hardware/software services. Offers a broad background as a customer satisfaction and loyalty initiative specialist, and is equipped with a proven track record of consistently achieving and exceeding expectations. Specialties: Specialize in the Banking industry. Knowledge includes: Branch Transformation and Optimization, Self-service, Assisted Self-Service, ATMs (Automated Teller Machines), Deposit Automation, Cash Recycling, Cash Cycle Management, Video Teller, Kiosks, Counter Migration, Check 21 Imaging, Teller Cash Dispenser (TCD), Teller Cash Recyclers (TCR) and POS (Point of Sale).Executive Vice President (EVP), Sales and Marketing @ From September 2015 to Present (4 months) Greater Atlanta AreaVice President, General Manager @ P&L responsibility for U.S. Banking Division for Wincor Nixdorf. Led 115+ employees in marketing, sales, sales operations, project management, professional services and all day-to-day operations. Define U.S. strategy and implement long term and short term objectives. Responsible for effective planning, delegating, coordinating, staffing, organizing, and decision making to achieve desired results. From October 2013 to June 2015 (1 year 9 months) Greater Atlanta AreaVice President of Sales @ Responsibilities expanded to include overseeing all Direct Sales in the US for Wincor Nixdorf. Managed a team of Key Account Executives and territory Sales Directors. Responsible for growing revenue targets and on-boarding new clients/customers. From January 2013 to October 2013 (10 months) Greater Atlanta AreaVice President of Sales - East Region @ Responsible for sales and revenue growth for all large Financial Institutions East of the Mississippi. Managed a team of Key Account Executives and territory Sales Directors. Responsible for growing revenue targets and on-boarding new clients/customers. From May 2011 to January 2013 (1 year 9 months) Greater Atlanta AreaDirector of Sales - Southeast Region @ Responsible for growth of sales of self-service solutions to large banking and financial institutions in the southeast United States. Identify potential opportunities for IT based solutions such as Automated Teller Machines (ATMs), Teller Cash Recyclers (TCR) & Dispensers (TCD), Kiosks, Deposit Automation, multi-vendor and multi-channel software that enable retail banks to make process improvements that increase efficiency. From March 2006 to June 2011 (5 years 4 months) National Sales Manager @ Responsible for managing a team of territory sales directors that cover the entire US. Responsible to achieve sales and revenue targets in the territory accounts which consist of 70 of the largest financial institutions in the US. Additional responsibilities include direct account ownership for several large financial institutions in the Southeastern United States as well US global accounts. From April 2008 to March 2009 (1 year) Technical Implementation Manager @ Project responsibility for managing a team of project managers, software engineers and software developers during implementation of Wincor Nixdorf's first Deposit Automation project in the USA at Wells Fargo Bank. Worked closely with internal engineering and quality departments on product requirements and enhancements during launch of new product for the US market. Worked closely with senior bank executives in IT and Retail Banking on implementation of the ATM channels' most strategic project. From August 2005 to March 2006 (8 months) San Francisco Bay AreaSenior Product Manager & Software Engineer @ Multi-purpose and jack-of-all-trade role with large technical focus supporting various lines of business. - Worked with marketing and sales to develop go-to-market strategy, product positioning and key benefits for new product releases. - Installed, configured and implemented ATM multi-vendor software including ATM monitoring and management solutions - Trained sales staff assisted during customer meetings for technical support - Developed and delivered training curriculum for Wincor Nixdorf field service engineers and assisted with launch of Wincor Nixdorf's field service division. From March 2004 to August 2005 (1 year 6 months) Austin, Texas AreaAdvisory Education Specialist @ Provides instructional design and content development, including identification of audience needs, establishment of objectives, media requirements data gathering, definition of appropriate instructional delivery mechanisms, and selection of most effective job-based training strategies. Worked with course sponsors and subject matter experts in the development of learning objectives, course content, instructional designs, and measurements. Reviewed, analyzed, and revised course content and conducted the instructional delivery of strategies geared towards maintaining high levels of customer satisfaction. Became a Subject Matter Expert (SME) and designed, developed and/or instructed the following courses for thousands of IBM Field Service Technicians in North America: - Windows NT 4.0 - Windows XP - Redhat Linux - IBM xSeries Blade Servers - IBM Blade Servers - Dell Storage Area Networks (SAN) - Dell PowerEdge Servers - HP Large Format Printers - HP 4500/8500 Laser Printers - Networking Foundation - Advanced Networking - Developing Customer Loyalty - IBM POS - IBM Self Check-out From August 1998 to March 2004 (5 years 8 months) Regional Skills Coordinator @ Forecasted and analyzed the training needs of the IBM Service Technician. Performed database updates of training records and scheduled enrollments. Monitored the tracking and measurements of regional education plan. Coordinated and implemented special training needs for management teams. From March 1997 to August 1998 (1 year 6 months) Field Engineer @ Conducted a wide range of technical services and support operations, including troubleshooting hardware repair, software diagnosis, and network installations. Provided all aspects of customer relationship management, including development/recognition of growth opportunities, renewal maintenance, and contract services management. Administered territory management, as well as performed overall crisis management, entitlement, and billing. From June 1994 to May 1997 (3 years) Chad Bruhn is skilled in: Banking, Self Service, Payments, Product Management, Solution Selling, Account Management, Mobile Payments, Professional Services, CRM, Sales Operations, Integration, Management, Strategy, Sales, Team Management