Chad Beery
Director Of Quality at Optum | Winston-Salem, North Carolina, United States
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Chad Beery serves as the Director of Business Process at OptumRx, where he leverages over 13 years of extensive experience in healthcare quality, product management, and operations to enhance the organization's Voice of Customer capabilities. In his current role, Chad is pivotal in shaping the strategy and alignment of various listening posts that capture consumer, client, and provider feedback. By employing a data-driven approach, he ensures that OptumRx is not only responsive to customer needs but also proactive in identifying opportunities for improvement. His expertise in Lean Six Sigma methodologies and operational excellence allows him to streamline processes, ultimately driving enhancements that positively impact Net Promoter Score (NPS) and overall customer satisfaction.
Chad's leadership is characterized by a commitment to training and development, fostering a culture of continuous improvement within his team. He is adept at coaching and mentoring colleagues, empowering them to embrace best practices in quality assurance and program management. His proficiency in the DMAIC framework enables him to systematically analyze and refine business processes, ensuring that OptumRx remains at the forefront of the healthcare industry. By asking the right questions at the right time, Chad extracts valuable insights that inform strategic decisions and enhance the customer experience. His role is not just about managing processes; it’s about cultivating an organizational mindset that prioritizes the voice of the customer, ensuring that OptumRx delivers exceptional value to all stakeholders involved.
Director Business Process at OptumRx in May 2019 to Present
Director Of Quality at Optum in March 2014 to May 2019
Certified Master Black Belt at Optum in December 2010 to May 2019
Six Sigma Consultant at Optum in January 2008 to December 2010
Manager of Learning and Development at VP Buildings Inc. in April 1994 to January 2008
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Business Planning
Key Performance Indicators
Problem Solving
Customer Experience Analysis
Business Process
Customer Insight
Team Leadership
Customer Experience Transformation
Business Process Design
Business Case Preparation
Business Process Mapping
Project Management
Customer Experience
Analytical Skills
Training & Development
Lean Six Sigma
Six Sigma
Process Improvement
Change Management
Lean Manufacturing
Operational Excellence
Coaching
Minitab
Data Analysis
Mentoring
Business Process Improvement
Continuous Improvement
Quality Management
Cross-functional Team Leadership
Program Management
DMAIC
Organizational Development
Business Analysis
Visio
Change Leadership
Manufacturing
Leadership
Management
Operations Management
Vendor Management
Process Engineering
Team Building
Quality Assurance
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Discover more about OptumWhat is Chad Beery email address?
Email Chad Beery at [email protected]. This email is the most updated Chad Beery email found in 2026.
How to contact Chad Beery?
To contact Chad Beery send an email to [email protected]. (updated on October 30, 2024)
What company does Chad Beery work for?
Chad Beery works for Optum
What is Chad Beery's role at Optum?
Chad Beery is Director Of Quality
What is Chad Beery's Phone Number?
Chad Beery's phone (704) ***-*543
What industry does Chad Beery work in?
Chad Beery works in the Hospitals And Health Care industry.
Chad Beery Email Addresses
Chad Beery Phone Numbers
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