Celia Richards
Director of HR Operations at UnityPoint Health | Clive, Iowa, United States
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Celia Richards serves as the Director of HR Operations at UnityPoint Health, where she is at the forefront of human resource transformation in a rapidly evolving healthcare landscape. With a keen focus on enhancing customer service and user-centered design, Celia leads the AskHR Service Center, Shared Services Operations, and the HR Payroll team, ensuring that the organization’s HR functions are not only efficient but also aligned with the needs of its diverse workforce. Her strategic approach to business process improvement has been instrumental in streamlining operations, thereby enhancing the overall employee experience.
Celia’s expertise in shared services and process optimization allows her to implement innovative global digital solutions that drive operational excellence. She is known for her collaborative leadership style, fostering an environment where team members are empowered to contribute ideas that enhance service delivery. Under her guidance, UnityPoint Health has seen significant improvements in customer experience metrics, showcasing her ability to blend strategic communications with hands-on leadership.
Key projects under Celia's direction include the integration of advanced HR technologies that facilitate seamless communication and contact management, as well as the development of comprehensive communications planning initiatives that keep employees informed and engaged. Her accolades reflect a commitment to not only meeting but exceeding organizational goals, making her a pivotal figure in shaping the future of HR operations at UnityPoint Health. Celia’s passion for innovation and dedication to excellence continues to inspire her team and drive meaningful change within the organization.
Director of HR Operations at UnityPoint Health in December 2021 to Present
HR Shared Service Manager at Principal Financial Group in June 2015 to December 2021
Digital Strategist-Lead at Principal Financial Group in August 2012 to June 2015
Communication Consultant at Principal Financial Group in July 2003 to August 2012
Knowledge Manager at Principal Financial Group in July 2001 to July 2003
Contract Administrator at Principal Financial Group in September 1999 to July 2001
Marketing/Advertising Executive at The Des Moines Register in February 1997 to September 1999
Ad Processing Supervisor at The Des Moines Register in April 1994 to February 1997
Classified Sales Assistant at The Des Moines Register in April 1993 to April 1994
Marketing/Advertising Assistant at Columbus Junction Gazette in August 1992 to August 1993
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Internal Communications
Newsletters
Advertising
Crisis Communications
Corporate Communications
Media Relations
Marketing Communications
Web Content Management
SharePoint
Brainshark
HTML
User-centered Design
Speech Writing
Strategic Communications
Content Management
Copywriting
Leadership
Strategy
Project Management
Product Management
Customer Contact
Contact Management
Customer Service
Shared Services
Process Expertise
Process Improvement
Communications Planning
Internal & External Communications
Web Standards
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Discover more about UnityPoint HealthWhat is Celia Richards email address?
Email Celia Richards at [email protected] and [email protected]. This email is the most updated Celia Richards email found in 2026.
What is Celia Richards phone number?
Celia Richards phone number is +15158780884.
How to contact Celia Richards?
To contact Celia Richards send an email to [email protected] or [email protected]. If you want to call Celia Richards try calling on +15158780884. (updated on November 04, 2024)
What company does Celia Richards work for?
Celia Richards works for UnityPoint Health
What is Celia Richards's role at UnityPoint Health?
Celia Richards is Director of HR Operations
What industry does Celia Richards work in?
Celia Richards works in the Hospitals And Health Care industry.
Celia Richards Email Addresses
Celia Richards Phone Numbers
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