Cayrinnae Tan
International Customer Care Strategy & Process Enablement Director at UPS | Singapore
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Cayrinnae Tan serves as the International Customer Care Strategy & Process Enablement Director at UPS, where she plays a pivotal role in enhancing the customer experience across multiple regions, including the US, Europe, and Asia. With a robust background in logistics and supply chain management, Cayrinnae leverages her expertise to lead a dynamic process team focused on continuous improvement and strategic process enhancements. Her leadership is instrumental in driving initiatives that streamline operations, optimize customer interactions, and elevate service standards within the international customer care framework.
In her current role, Cayrinnae spearheads key projects aimed at refining customer relationship management (CRM) practices and developing innovative solutions that address the unique challenges faced by international clients. Her strategic vision is complemented by her strong skills in negotiation and sales prospecting, enabling her to foster productive relationships with stakeholders and clients alike. By implementing effective training programs and account sales strategies, she empowers her team to deliver exceptional customer service and drive new business development opportunities.
Cayrinnae's commitment to excellence is evident in her ability to analyze market trends and customer feedback, allowing her to make data-driven decisions that enhance service delivery. With an MBA focused on Business Administration and Management, she combines academic knowledge with practical experience to navigate the complexities of the logistics industry. Her passion for relationship building and process optimization positions her as a thought leader in international customer care, making significant contributions to UPS's mission of delivering unparalleled service in a competitive global marketplace.
International Customer Care Strategy & Process Enablement Director at UPS in July 2022 to Present
APAC Customer Care Relationship Director at UPS in April 2019 to July 2022
Enterprise Account Manager at UPS in April 2018 to March 2019
APAC South District Sales Operations Manager & International SME for Global CRM at UPS in January 2017 to April 2018
Business Development Manager & International SME - Global CRM at UPS in June 2014 to December 2016
Talent Development Manager at UPS in December 2013 to May 2014
Area Sales Manager at UPS in May 2012 to November 2013
Major Account Manager at UPS in June 2007 to April 2012
Account Manager at UPS in May 2006 to June 2007
Preferred Customer Associates at UPS in April 2005 to April 2006
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Presentation Skills
Customer Experience
Communication
Leadership
Operational Analysis
Business Process
Project Management
Business Analysis
Team Management
Go-to-Market Strategy
Presales
Business Relationship Management
Business-to-Business (B2B)
Customer Support
Customer Satisfaction
Transportation
Sales
Cold Calling
Transportation Management
Account Management
Logistics
New Business Development
Sales Prospecting
Business Development
Employee Training
Sales Management Coaching
Sales Presentations
Supply Chain
Negotiation
Training
Customer Relationship Management (CRM)
Situational Sales Negotiation
International Sales
Business Administration
Talent Management
Business Strategy
Sales Strategy
Relationship Building
Sales Operations
Prospecting Skills
Logistics Management
Customer Service
Management
Sales Management
Team Building
High Performance Sales Teams
Strategy
Account Sales Strategies
Direct Sales
Sales Leadership Training
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Discover more about UPSWhat is Cayrinnae Tan email address?
Email Cayrinnae Tan at [email protected]. This email is the most updated Cayrinnae Tan email found in 2026.
How to contact Cayrinnae Tan?
To contact Cayrinnae Tan send an email to [email protected]. (updated on November 04, 2024)
What company does Cayrinnae Tan work for?
Cayrinnae Tan works for UPS
What is Cayrinnae Tan's role at UPS?
Cayrinnae Tan is International Customer Care Strategy & Process Enablement Director
What is Cayrinnae Tan's Phone Number?
Cayrinnae Tan's phone +44 ** **** *892
What industry does Cayrinnae Tan work in?
Cayrinnae Tan works in the Freight And Package Transportation industry.
Cayrinnae Tan Email Addresses
Cayrinnae Tan Phone Numbers
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