Casca Galloway

Casca Galloway is a seasoned Claims Analyst at Mr. Cooper, bringing over a decade of experience in administrative operations, particularly within the realms of government administration and default mortgage services. In her current role, Casca is instrumental in processing FHA claims to Fannie Mae and various Mortgage Insurance Companies, ensuring that all submissions meet stringent investor time frames. Her expertise in claims processing is complemented by her meticulous approach to auditing claims processes, which not only validates the accuracy of submissions but also enhances operational efficiency.

Casca’s proficiency in utilizing Cmax for claims processing showcases her adeptness with industry-specific software, allowing her to streamline workflows and minimize errors. She is also responsible for filing supplemental claims and addressing contested claim information, demonstrating her commitment to thoroughness and customer service excellence. Her ability to manage inventory effectively and her strong time management skills ensure that all claims are processed promptly, maintaining compliance with industry regulations.

Recognized by peers and upper management for her dependability and hard work, Casca continually seeks opportunities for professional growth and improvement. Her strong foundation in data entry, coupled with advanced skills in Microsoft Excel and Outlook, empowers her to analyze complex data sets and contribute to pricing strategy discussions. As a dedicated individual achiever, Casca Galloway exemplifies the qualities of a proactive and knowledgeable claims analyst, making her a valuable asset to the Mr. Cooper team.