Carol Plummer
Director of Digital Platforms at Fidelity Investments | Portland, Maine Metropolitan Area
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Carol Plummer is a seasoned leader in product development and digital platforms, currently serving as the Director of Digital Platforms at Fidelity Investments. With a robust background in the health and wellness industry, Carol has honed her expertise in customer experience strategy, agile methodologies, and product management within complex, matrixed environments. Her role at Fidelity is pivotal, as she is responsible for defining and executing the business strategy for the NetBenefits website, Fidelity's premier online benefits outsourcing product.
In her current position, Carol oversees a diverse portfolio that includes critical areas such as search functionality, learning and education resources, life events management, and enhancing the pre-login experience for users. By leveraging her skills in business analysis and vendor management, she effectively collaborates with multiple stakeholders to ensure that product ideation and execution align seamlessly with broader business goals. Carol's strategic approach to program management and process improvement has been instrumental in driving innovation and enhancing customer engagement across Fidelity's digital platforms.
Her commitment to agile methodologies allows her to adapt quickly to changing market demands and customer needs, ensuring that Fidelity remains at the forefront of the financial services industry. Through her leadership, Carol not only fosters a culture of collaboration among channel partners but also champions the importance of delivering exceptional user experiences that empower customers to make informed decisions about their benefits. As a result, she continues to play a crucial role in shaping the future of digital platforms at Fidelity Investments, making a lasting impact on both the organization and its clients.
Director of Digital Platforms at Fidelity Investments in September 2007 to Present
Director of Product Management at Fidelity Investments in August 2004 to September 2007
Manager Online Channels at Fidelity Investments in September 2002 to August 2004
Project Manager / Sr. Principal Systems Analyst at Fidelity Investments in May 1999 to January 2002
Client Service Manager at Fidelity Investments in January 1997 to April 1999
Customer Service Representative at Fidelity Investments in July 1995 to January 1997
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Business Analysis
Vendor Management
Agile Methodologies
Software Project Management
Product Management
Channel Partners
Financial Services
Management
Process Improvement
Program Management
SDLC
Customer Experience
Digital Strategy
Competitive Analysis
Product Launch
Product Support
Content Management
User Experience
Outsourcing
Analytical Skills
analysis
Change Management
Employee Benefits
Requirements Gathering
Leadership
Cross-functional Collaborations
Product Delivery
Consulting
Employee Wellness
Benefits Administration
Program Delivery Management
Digital Product Development
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Discover more about Fidelity InvestmentsWhat is Carol Plummer email address?
Email Carol Plummer at [email protected] and [email protected]. This email is the most updated Carol Plummer email found in 2026.
What is Carol Plummer phone number?
Carol Plummer phone number is +16174803311 and +14025592412.
How to contact Carol Plummer?
To contact Carol Plummer send an email to [email protected] or [email protected]. If you want to call Carol Plummer try calling on +16174803311 and +14025592412.
What company does Carol Plummer work for?
Carol Plummer works for Fidelity Investments
What is Carol Plummer's role at Fidelity Investments?
Carol Plummer is Director of Digital Platforms
What industry does Carol Plummer work in?
Carol Plummer works in the Investment Management industry.
Carol Plummer Email Addresses
Carol Plummer Phone Numbers
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