Carmen Laca
Global Director of Operations & Quality at Collective Solution | Pompano Beach, Florida, United States
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Global Director of Operations & Quality at Collective Solution in June 2023 to Present
Director of Client Services at UnifyCX in May 2025 to Present
Director Of Customer Service at Choice Home Warranty in January 2020 to June 2023
Customer Service Manager at Hotwire Communications Ltd in October 2018 to January 2020
Operations Manager at Great VirtualWorks in September 2017 to October 2018
Customer Service/ Authorizations Lead at Cross Country Home Services in February 2013 to August 2017
Vendor Management- Operations Assistant Manager at Cross Country Home Services in February 2013 to August 2017
Assistant Call Center Manager at Teleperformance in July 2010 to February 2013
Senior Technical Support Supervisor at Teleperformance in November 2007 to July 2010
Senior Repair Support Escalation Supervisor at Teleperformance in August 2006 to November 2007
Technical Support Engineer at Teleperformance in November 2005 to August 2006
Store Operations Assistant Manager at Food Lion Supermarket in March 2000 to January 2004
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-Dynamic team-building, leadership skills and evaluating situations to increase
Cultivating client relationships to better understand their needs and acting
Utilizing strong leadership skills to inspire employees to maintain peak perform
Presenting and communicating across all levels within the organization
-Self Motivated, able to set effective priorities and implement strategic plans
Workforce Management
Communication
Leadership
Telecommunications
Team Building
Process Improvement
Account Management
Analysis
CRM
Call Center
Call Centers
Coaching
Customer Satisfaction
Customer Service
Employees
Inter-personal
Management
Organization
Peak
Project Planning
Quality Assurance
Recruiting
Situations
Software Documentation
Strategic Planning
Team Leadership
Technical Support
Training
Troubleshooting
Vendor Management
Outsourcing
BPO
Inbound Marketing
Operations Management
Avaya
Business Process Improvement
Contact Centers
Customer Relationship Management (CRM)
Business Process Outsourcing (BPO)
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Discover more about Collective SolutionWhat is Carmen Laca email address?
Email Carmen Laca at [email protected], [email protected] and [email protected]. This email is the most updated Carmen Laca's email found in 2026.
How to contact Carmen Laca?
To contact Carmen Laca send an email to [email protected], [email protected] or [email protected].
What company does Carmen Laca work for?
Carmen Laca works for Collective Solution
What is Carmen Laca's role at Collective Solution?
Carmen Laca is Global Director of Operations & Quality
What is Carmen Laca's Phone Number?
Carmen Laca's phone (305) ***-*194
What industry does Carmen Laca work in?
Carmen Laca works in the Consumer Services industry.
Carmen Laca Email Addresses
Carmen Laca Phone Numbers
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