Carlos Borges
VP of Partner Care at ConnectWise | Greater Boston
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Carlos Borges serves as the Vice President of Partner Care at ConnectWise, where he has been instrumental in redefining the organization's approach to partner support and engagement. With a robust background in customer success and operational efficiency, Carlos has successfully crafted a comprehensive Partner Care strategy that emphasizes value-added activities across all communication channels. His leadership has led to the integration of multiple support processes, resulting in a unified customer experience that not only enhances partner satisfaction but also drives productivity.
Under Carlos's guidance, the global Partner Care organization has seen a significant reduction in cycle times, allowing for quicker resolutions and improved service delivery. His strategic vision encompasses not just immediate operational improvements but also long-term planning that aligns with ConnectWise's overarching goals. By leveraging his expertise in variance analysis, budgeting, and financial reporting, Carlos ensures that the Partner Care initiatives are not only effective but also financially viable.
Key projects under his leadership include the implementation of advanced CRM systems that streamline partner interactions and the development of targeted email marketing campaigns designed to foster deeper relationships with partners. Carlos's commitment to continuous learning and process re-engineering has positioned him as a respected leader in the industry, known for his ability to navigate the complexities of a rapidly evolving business landscape. His focus on strategic planning and execution has made a lasting impact on ConnectWise, reinforcing its reputation as a leader in partner support and customer success.
VP of Partner Care at ConnectWise in March 2019 to April 2024
Sr. Director, Competitor and Market Analysis at Endurance International Group in January 2017 to March 2019
Director, Customer Success and Operations at Constant Contact in January 2014 to January 2016
Director - Customer Operations / Salesforce at Constant Contact in January 2012 to January 2014
Sr. Manager / Finance Business Partner - Customer Operations at Constant Contact in January 2011 to January 2012
Head of Product Development Finance at Pearson in January 2008 to January 2012
Director at Fidelity Investments in January 1994 to January 2008
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Financial Analysis
Strategic Planning
Process Development
Forecasting
Variance Analysis
Business Planning
Financial Management
Business Strategy
Business Valuation
Financial Modeling
Process Improvement
Financial Planning
Budgeting
Process Engineering
Competitive Analysis
Business Analysis
P&L
Budgets
Business Process Improvement
Analysis
Finance
Leadership
Financial Services
Project Management
Financial Reporting
Strategy
Business Process
Salesforce.com
Income Statement
Management
Managerial Finance
Performance Management
Cross-functional Team Leadership
Project Planning
Cloud Computing
Product Development
Executive Management
Customer Satisfaction
CRM
SaaS
Analytics
Email Marketing
Analytical Skills
Customer Relationship Management (CRM)
Operational Efficiency
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Discover more about ConnectWiseWhat is Carlos Borges email address?
Email Carlos Borges at [email protected] and [email protected]. This email is the most updated Carlos Borges email found in 2026.
What is Carlos Borges phone number?
Carlos Borges phone number is +17814827336.
How to contact Carlos Borges?
To contact Carlos Borges send an email to [email protected] or [email protected]. If you want to call Carlos Borges try calling on +17814827336. (updated on September 13, 2024)
What company does Carlos Borges work for?
Carlos Borges works for ConnectWise
What is Carlos Borges's role at ConnectWise?
Carlos Borges is VP of Partner Care
What industry does Carlos Borges work in?
Carlos Borges works in the Software Development industry.
Carlos Borges Email Addresses
Carlos Borges Phone Numbers
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