Carla Shepherd
ED, Business Execution Director - Merchant Services Operations at Wells Fargo | Roanoke, Virginia, United States
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Carla Shepherd is an accomplished Executive Director at Wells Fargo, bringing over 30 years of extensive project management experience within the consumer banking sector. Her current role focuses on Merchant Services Payment Network Operations, where she oversees Acquire Payment Network Compliance and Payment Company Risk Oversight. Carla's expertise lies in navigating the complexities of payment systems, particularly in managing cutting-edge technologies such as Softcard, ApplePay, Android Pay, and Samsung Pay mobile wallets. Her proficiency in tokenization processes, utilizing XML and JSON formats, positions her as a key player in enhancing the security and efficiency of digital transactions.
With a solid foundation in project management documentation, business process management, and risk controls, Carla has successfully led numerous initiatives that align corporate marketing strategies with compliance and risk management objectives. Her 10 years of management experience have honed her leadership skills, enabling her to effectively gather requirements and drive projects through the Software Development Life Cycle (SDLC). Carla's analytical acumen, combined with her expertise in business analysis and risk management, empowers her to identify potential vulnerabilities and implement robust solutions that safeguard the organization’s interests.
In her role at Wells Fargo, Carla is not only committed to advancing payment network operations but also to fostering a culture of compliance and innovation. Her ability to synthesize complex information and communicate effectively with stakeholders ensures that projects are delivered on time and within scope, ultimately enhancing the customer experience and reinforcing the bank's reputation as a leader in the financial services industry.
ED, Business Execution Director - Merchant Services Operations at Wells Fargo in October 2022 to Present
VP, Emerging & Digital Payments Business Execution Senior Manager, MBA at Wells Fargo in November 2018 to October 2022
VP, Emerging & Digital Payments - Business Support Consultant 4 at Wells Fargo in December 2017 to November 2018
AVP, Systems Management & Consulting - Business Systems Consultant 5, MBA at Wells Fargo in January 2012 to December 2017
AVP, Retail Credit Servicing Technical Manager, MBA at Wells Fargo in January 2007 to January 2012
AVP, Senior Business Consultant at Wells Fargo in January 1996 to January 2007
Assistant Team Leader at Wells Fargo in January 1994 to January 1996
Customer Service Representative at Wells Fargo in January 1993 to January 1994
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Collaborative Problem Solving
Operations Management
Operational Planning
Requirements Gathering
SDLC
Visio
Business Analysis
Banking
Vendor Management
Business Process Improvement
Credit
Process Improvement
Requirements Analysis
MS Project
Lotus Notes
Analysis
Mergers
Customer Relations
Excel
Business Management
Strategic Planning
Testing
Word
PowerPoint
Business Requirements
User Acceptance Testing
Data Analysis
Business Process Design
Management Consulting
Management
Loans
Integration
Cross-functional Team Leadership
Leadership
Risk Management
Project Management
Software Documentation
Financial Risk
Credit Cards
Credit Risk
Financial Services
Mergers & Acquisitions
PMO
Customer Service
Relationship Management
SharePoint
Business Process
Mortgage Lending
Consumer Lending
Loan Servicing
Microsoft Excel
Microsoft Word
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Discover more about Wells FargoWhat is Carla Shepherd email address?
Email Carla Shepherd at [email protected] and [email protected]. This email is the most updated Carla Shepherd email found in 2026.
What is Carla Shepherd phone number?
Carla Shepherd phone number is +13862994355 and +15403547070.
How to contact Carla Shepherd?
To contact Carla Shepherd send an email to [email protected] or [email protected]. If you want to call Carla Shepherd try calling on +13862994355 and +15403547070. (updated on November 05, 2024)
What is Carla Shepherd net worth?
Carla Shepherd has an estimated net worth of $150,000 to $249,999
What company does Carla Shepherd work for?
Carla Shepherd works for Wells Fargo
What is Carla Shepherd's role at Wells Fargo?
Carla Shepherd is ED, Business Execution Director - Merchant Services Operations
What industry does Carla Shepherd work in?
Carla Shepherd works in the Financial Services industry.
Carla Shepherd Email Addresses
Carla Shepherd Phone Numbers
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