Carla R
Operations Manager at BankFLORIDA | St Cloud, Florida, United States
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Carla R. serves as the Operations Manager at BankFLORIDA, where she leverages her extensive experience in the financial services industry to drive operational excellence and enhance customer satisfaction. With a solid foundation in Industrial Psychology and a focus on Business Administration and Management, Carla combines her academic background with practical expertise to foster a culture of continuous improvement within the organization. Her role encompasses a diverse range of responsibilities, from hiring and training new accounts personnel to overseeing branch performance and ensuring top-notch customer service.
One of Carla's key projects involves the implementation of a comprehensive training program designed to elevate the skills of employees in contact centers and enhance their ability to deliver exceptional customer experiences. By utilizing her coaching and analytical skills, she has successfully transformed team dynamics, resulting in improved employee engagement and retention. Carla is also adept at managing business development initiatives, particularly in cultivating strong relationships with small businesses, which has significantly contributed to the bank's growth and community presence.
In addition to her operational duties, Carla is a proactive problem-solver who excels in information and communication management. She effectively oversees expense management, ensuring that resources are allocated efficiently while maintaining high standards of service. Her commitment to community service and nonprofit organizations reflects her belief in giving back, making her a well-rounded leader who not only drives business success but also fosters a positive impact in the community. With her multifaceted skill set and dedication to excellence, Carla R. continues to be a pivotal force at BankFLORIDA, shaping the future of operations and customer relations.
Operations Manager at BankFLORIDA in July 2022 to Present
Regional Manager at Addition Financial in August 2017 to July 2022
AVP branch Manager at Addition Financial in April 2012 to August 2017
Head Teller at Addition Financial in January 2011 to April 2012
Customer Service Representative III at Addition Financial in October 2009 to January 2012
Branch Manager at Suffolk Federal in August 2005 to January 2009
Assistant Branch Manager at Suffolk Federal in May 2004 to August 2005
Branch Coordinator at Suffolk Federal in November 2001 to May 2004
Customer Service Representative at Suffolk Federal in January 1999 to November 2001
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Operational Excellence
Job Aids
Video Conferencing
Data Analytics
Presentations
Microsoft Office
Nonprofit Leadership
Operational Efficiency
Office Equipment
Crisis Intervention
Stressful Situations
Securities
Support Services
Critical Thinking
Client Relations
Strategic Planning
Key Metrics
Security Information and Event Management (SIEM)
Regulatory Compliance
Computer Literacy
Communication
Customer Satisfaction
Problem Solving
NMLS
Coaching
Workforce Planning
Microsoft Excel
Fraud Investigations
Community Service
Retail Branch Operations
Succession Planning
People Development
Employee Training
Business Development
Customer Relationship Management (CRM)
Contact Centers
Interpersonal Skills
Employee Relations
Customer Experience
Team Leadership
Sales
Team Building
Sales and Marketing
Leadership Development
Choreography
Operations Administration
Operational Planning
Analytical Skills
Branch Banking Operations
Operations Management
Supportive Services
People Management
Financial Analysis
Leadership
Customer Service
Sales Management
Notary
Florida Notary
Nonprofit Organizations
Nonprofit Management
Management
Project Management
Team Management
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Discover more about BankFLORIDAWhat is Carla R email address?
Email Carla R at [email protected]. This email is the most updated Carla R email found in 2026.
How to contact Carla R?
To contact Carla R send an email to [email protected]. (updated on November 05, 2024)
What company does Carla R work for?
Carla R works for BankFLORIDA
What is Carla R's role at BankFLORIDA?
Carla R is Operations Manager
What is Carla R's Phone Number?
Carla R's phone (305) ***-*334
What industry does Carla R work in?
Carla R works in the Banking industry.
Carla R Email Addresses
Carla R Phone Numbers
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