Candice Obrien
Executive Vice President / Chief Operations Officer at Action Collection Agencies, Inc. | Greater Boston
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As the Executive Vice President and Chief Operations Officer at Action Collection Agencies, Inc., Candice O'Brien brings a wealth of expertise and a strategic vision that drives the organization towards operational excellence. With decades of experience across diverse sectors, including healthcare, education, telecommunications, retail, and government contracts, Candice has honed her skills in cross-cultural communication, leadership, and change management. Her current role involves not only managing the day-to-day operations but also spearheading key initiatives that enhance the company's competitive edge in the collections industry.
Candice is particularly focused on digital transformation, recognizing the importance of leveraging technology to improve efficiency and customer satisfaction. Under her leadership, Action Collection Agencies has implemented innovative financial analysis tools that provide real-time insights into performance metrics, enabling the organization to make data-driven decisions. Additionally, her commitment to organizational development fosters a culture of continuous improvement, empowering employees to contribute their best work towards achieving the company’s goals.
Key projects led by Candice include the development of comprehensive marketing strategies that have successfully expanded the agency's client base while enhancing brand visibility. Her adeptness in risk management ensures that the organization navigates the complexities of the collections landscape with agility and foresight. Candice’s leadership style is characterized by her deep appreciation for her staff, whom she credits for the agency's successes. By valuing their contributions and fostering an inclusive environment, she cultivates a motivated workforce that consistently exceeds both internal and external customer expectations.
Executive Vice President / Chief Operations Officer at Action Collection Agencies, Inc. in January 2023 to Present
Chief Customer Officer at TSI - Transworld Systems Inc. in May 2022 to January 2023
Chief Operating Officer, EOS USA at EOS Group in December 2018 to May 2022
Senior Vice President (SVP), North American Division at US Asset Management, Inc., an EOS US Holdings Company in April 2016 to December 2018
Sr. Vice President at EOS USA in January 2011 to April 2016
Vice President, Operations & Quality Assurance at EOS CCA in July 2001 to January 2011
Vice President, Western Region at COLLECTO, INC., DBA EOS CCA in September 1997 to December 2010
Lead Faculty and Facilitator at University of Phoenix in January 2000 to December 2005
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Regulatory Compliance
Pricing Strategy
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Cross-Cultural Communication Skills
Benchmarking
Call Centers
Leadership
Management
Operations Management
Process Improvement
Strategy
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Executive Management
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Marketing
Sales Management
Vendor Management
CRM
Team Leadership
Organizational Leadership
Change Management
Risk Management
Relationship Management
Quality Management
Organizational Behavior
Business Process Improvement
Customer Relationship Management (CRM)
Contact Centers
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Discover more about Action Collection Agencies, Inc.What is Candice Obrien email address?
Email Candice Obrien at [email protected]. This email is the most updated Candice Obrien email found in 2026.
How to contact Candice Obrien?
To contact Candice Obrien send an email to [email protected].
What company does Candice Obrien work for?
Candice Obrien works for Action Collection Agencies, Inc.
What is Candice Obrien's role at Action Collection Agencies, Inc.?
Candice Obrien is Executive Vice President / Chief Operations Officer
What is Candice Obrien's Phone Number?
Candice Obrien's phone (**) *** *** 382
What industry does Candice Obrien work in?
Candice Obrien works in the Financial Services industry.
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