Candice Cookson
211 Lead, Community Resource Navigation Specialist at United Way of Greater Cleveland | Greater Cleveland
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Candice Cookson serves as the 211 Lead and Community Resource Navigation Specialist at the United Way of Greater Cleveland, where she plays a pivotal role in enhancing community access to vital resources. With a strong foundation in social work, Candice leverages her expertise in management and training to lead a team of 28 navigators, ensuring they are equipped to handle complex client interactions with empathy and professionalism. Her commitment to fostering a positive work culture is evident in her approach to hiring and onboarding new navigation specialists, where she emphasizes the importance of interpersonal skills and teamwork.
In her current role, Candice has successfully implemented best practices for managing difficult conversations, which has significantly improved employee performance and client satisfaction. She provides direct coaching and mentoring, creating an environment where team members feel supported and empowered to excel. Her focus on quality assurance is reflected in her comprehensive training programs, where she assesses new staff on policies, procedures, and protocols, ensuring that they are well-prepared to navigate the diverse needs of the community.
Candice's expertise extends beyond team management; she is also adept at building community partnerships and outreach initiatives. Her skills in evaluation and budget management enable her to effectively allocate resources, ensuring that the 211 service remains a vital lifeline for individuals seeking assistance. Through her dedication and innovative strategies, Candice continues to make a significant impact on the lives of those in Greater Cleveland, embodying the mission of the United Way to improve community well-being.
211 Lead, Community Resource Navigation Specialist at United Way of Greater Cleveland in January 2020 to Present
211 Community Resource Navigation Specialist at United Way of Greater Cleveland in September 2017 to January 2020
Center Director at Benjamin Rose Institute on Aging in May 2011 to March 2017
Social Worker at Franklin Plaza in January 2010 to May 2011
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Training
Management
Relationship Bulding
Staff Engagement
Executive Search
Hiring Practices
Hiring
Employee Engagement
Program Management
Interpersonal Skills
Mental Health Counseling
Food Service
Food and Beverage Operations
Cross Cultural Competency
Multitasking
Mentoring
Quality Assurance
Social Services
Residential Services
Assessment
Teamwork
Senior Care
Senior Adult Care
Client Services
Evaluation
Budget Management
Active Listening
Cross-team Collaboration
Community Partnerships
Social Work
Problem Solving
Volunteer Management
Program Development
Fundraising
Event Planning
Community Outreach
Program Coordination
Interpersonal Communication
Nonprofit Organizations
Leadership
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Discover more about United Way of Greater ClevelandWhat is Candice Cookson email address?
Email Candice Cookson at [email protected]. This email is the most updated Candice Cookson email found in 2026.
What is Candice Cookson phone number?
Candice Cookson phone number is +12163731917.
How to contact Candice Cookson?
To contact Candice Cookson send an email to [email protected]. If you want to call Candice Cookson try calling on +12163731917. (updated on October 29, 2024)
What company does Candice Cookson work for?
Candice Cookson works for United Way of Greater Cleveland
What is Candice Cookson's role at United Way of Greater Cleveland?
Candice Cookson is 211 Lead, Community Resource Navigation Specialist
What industry does Candice Cookson work in?
Candice Cookson works in the Non-Profit Organizations industry.
Candice Cookson Email Addresses
Candice Cookson Phone Numbers
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