Camille Cross
Service Desk L2 at Ipsos | Greater Chicago Area
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Camille Cross currently serves as a Service Desk L2 technician at Ipsos, where she leverages her fundamental knowledge of network design, setup, maintenance, and expansion to deliver exceptional technical support. In this role, Camille is pivotal in managing field service desk calls, achieving a high percentage of first-call resolutions, and efficiently escalating advanced issues when necessary. Her expertise in monitoring tickets within the Service Desk issue tracking system ensures that all user concerns are addressed promptly, fostering a collaborative environment where she works closely with other technicians to resolve complex challenges.
One of Camille's key projects involves the administration of Microsoft 365 groups, where she is responsible for creating, editing, deleting, and restoring groups to optimize team collaboration and communication. Her proactive approach extends beyond routine tasks; she actively seeks opportunities to enhance service delivery and improve operational efficiency. Camille's skills in networking, particularly in network installation and management, are complemented by her proficiency in Microsoft Office applications, including Excel and Word, which she utilizes for documentation and reporting purposes.
With certifications such as IBM Certified and a solid understanding of DHCP, Camille is well-equipped to tackle the dynamic challenges of the IT landscape. Her commitment to continuous learning and improvement positions her as a valuable asset to Ipsos, where she not only resolves technical issues but also contributes to the overall enhancement of service desk operations. As she continues to expand her expertise, Camille remains dedicated to driving innovation and excellence within the organization.
Service Desk L2 at Ipsos in May 2017 to October 2024
Helpdesk Analyst at DeVry Education Group in July 2016 to February 2017
Helpdesk Analyst at Rush University Medical Center in April 2016 to May 2016
Information Technology Specialist at Resolve Technology Group in July 2015 to October 2015
Benefits Advisor at GoHealth Insurance in August 2013 to February 2015
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Computer Networking
Service Desk
Troubleshooting
Problem Solving
Cellular Communications
Leadership
Microsoft Office
Customer Service
Training
Management
Team Building
Sales
Marketing
Insurance
Account Management
Microsoft Excel
Time Management
PowerPoint
Microsoft Word
Networking
Teamwork
Research
Photoshop
LAN Switching
Cisco Routers
Router Configuration
Routing Protocols
Network Installation
Network Troubleshooting
Remote Troubleshooting
Network Security
Windows 2012 R2
Hard Drives
Cable Management
Dell Computers
Lenovo Certified
IBM Certified
DHCP
EIGRP
Routing Protocols like RIP
TCP/IP
Switches
OSPF
UDP
ServiceNow
ImageNow
Salesforce.com Administration
Autotask
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Discover more about IpsosWhat is Camille Cross email address?
Email Camille Cross at [email protected]. This email is the most updated Camille Cross email found in 2026.
What is Camille Cross phone number?
Camille Cross phone number is +17087300062.
How to contact Camille Cross?
To contact Camille Cross send an email to [email protected]. If you want to call Camille Cross try calling on +17087300062. (updated on October 30, 2024)
What company does Camille Cross work for?
Camille Cross works for Ipsos
What is Camille Cross's role at Ipsos?
Camille Cross is Service Desk L2
What industry does Camille Cross work in?
Camille Cross works in the Market Research industry.
Camille Cross Email Addresses
Camille Cross Phone Numbers
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