Bruce Wagner
Director of Customer Service at Wyze | Bothell, Washington, United States
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As the Director of Customer Service at Wyze Labs, Bruce Wagner plays a pivotal role in shaping the customer experience and driving operational excellence within the organization. With over 19 years of extensive contact center experience, including 17 years in leadership roles, Bruce has cultivated a robust skill set that encompasses business development, team leadership, and vendor management. His strategic oversight of customer support, order operations, and self-serve development has been instrumental in enhancing customer engagement and satisfaction.
At Wyze, Bruce has spearheaded key initiatives aimed at optimizing the organizational structure across all teams, focusing on objectives such as improving response times, increasing first-contact resolution rates, and fostering a culture of continuous improvement. His hands-on approach to managing day-to-day operations ensures that the customer engagement department not only meets but exceeds industry benchmarks for service quality. By leveraging his expertise in Salesforce.com administration and cross-functional team leadership, Bruce has successfully implemented innovative solutions that streamline processes and enhance overall efficiency.
Under his leadership, Wyze Labs has seen significant growth in customer support capabilities, enabling the company to maintain its reputation for delivering exceptional service in the rapidly evolving tech landscape. Bruce's commitment to excellence and his ability to navigate the complexities of customer service in a dynamic environment make him a key asset to the organization and a driving force behind its continued success.
Director of Customer Service at Wyze in September 2019 to Present
Customer Service and Vendor Manager at Rover.com in August 2018 to September 2019
Sr. Manager of Technical Support / Outsource Support Manager at DocuSign in June 2014 to April 2018
Assistant Manager at Verizon Wireless in July 2013 to June 2014
Customer Service Supervisor at Verizon Wireless in August 2006 to June 2013
Customer Service Coordinator at Verizon Wireless in July 2005 to August 2006
Customer Service Trainer at Verizon Wireless in May 2004 to July 2005
Peer Facilitator, Customer Service Repersentative at Verizon Wireless in February 2000 to May 2004
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Artificial Intelligence (AI)
Customer Satisfaction
Training & Development
Business Development
Team Management
Project Management
Workforce Management
Workforce Planning
Planning Budgeting & Forecasting
Management
Call Centers
Team Leadership
Customer Service
Customer Retention
Customer Experience
Telecommunications
Sales
Sales Management
Windows 7
Networking
CDMA
Troubleshooting
Mobile Devices
Technical Support
Recruiting
Wireless
Negotiation
Software Documentation
Quality System
Android
Cellular Communications
Conflict Resolution
Customer Escalation Management
iOS
Payroll Management
Windows Mobile
Contact Centers
Salesforce.com
Salesforce.com Administration
Vendor Management
Salesforce
JIRA
Leadership
Leadership Development
Cross-functional Team Leadership
Zendesk
Talkdesk
SQL
Budgeting
Budget Management
Third Party Vendor Management
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Discover more about WyzeWhat is Bruce Wagner email address?
Email Bruce Wagner at [email protected] and [email protected]. This email is the most updated Bruce Wagner email found in 2026.
What is Bruce Wagner phone number?
Bruce Wagner phone number is +12069401017 and +19372525472.
How to contact Bruce Wagner?
To contact Bruce Wagner send an email to [email protected] or [email protected]. If you want to call Bruce Wagner try calling on +12069401017 and +19372525472. (updated on October 23, 2024)
What is Bruce Wagner net worth?
Bruce Wagner has an estimated net worth of $750,000 to $999,999
What company does Bruce Wagner work for?
Bruce Wagner works for Wyze
What is Bruce Wagner's role at Wyze?
Bruce Wagner is Director of Customer Service
What industry does Bruce Wagner work in?
Bruce Wagner works in the Computers And Electronics Manufacturing industry.
Bruce Wagner Email Addresses
Bruce Wagner Phone Numbers
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