Bruce Pollock
Value Principal at NICE | United States
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As a Value Principal at NICE, Bruce Pollock plays a pivotal role in shaping the future of customer experience management (CXM) through innovative strategies and advanced technologies. With a robust background in digital transformation and artificial intelligence (AI), Bruce leverages his expertise to help organizations navigate the complexities of today’s customer expectations. His extensive experience in business strategy and execution enables him to drive key projects that enhance customer engagement across various touchpoints, from traditional call centers to cutting-edge self-service solutions.
Bruce's leadership in customer experience transformation is underscored by his impressive portfolio of 45 patents, which reflect his commitment to pioneering advancements in the field. At NICE, he focuses on integrating analytics and speech recognition technologies to create seamless interactions that empower both consumers and employees. His strategic partnerships and deep understanding of CRM systems allow him to tailor solutions that not only meet but exceed client expectations, fostering loyalty and satisfaction.
In an era where digital-first experiences are paramount, Bruce is at the forefront of developing initiatives that prioritize effortless and personalized customer journeys. His insights into mobile devices and B2B dynamics further enhance his ability to craft comprehensive strategies that resonate with diverse audiences. As businesses increasingly recognize the importance of exceptional customer experiences, Bruce Pollock stands out as a thought leader and innovator, dedicated to transforming the landscape of customer engagement for brands worldwide.
Value Principal at NICE in October 2020 to Present
Principal at Bruce Pollock Strategies in September 2019 to September 2020
Vice-President and Executive Business Partner at Teleperformance in May 2018 to August 2019
Vice-President, Strategic Growth and Planning at West Corporation in April 2009 to November 2017
Vice President, CX Products/Professional Services at West Corporation in September 2005 to March 2009
Director, Strategic Technology Solutions at West Corporation in January 2003 to September 2005
Customer Experience Management Consultant at West Corporation in May 2001 to December 2002
Co-Founder at Voci Speech in November 1998 to April 2001
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The University of Western Ontario - Richard Ivey School of Business, MBA
The University of British Columbia, BA
Northwestern University, Executive Education Program
Karrass Effective Negotiating Seminars - Karrass Ltd. - Santa Monica, CA, Business Negotiation
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Artificial Intelligence (AI)
Marketing Strategy
Value Engineering
Customer Experience Consulting
Customer Experience Transformation
IVR
SaaS
Call Center
Customer Experience
Telecommunications
Cloud Computing
Product Management
Business Development
Unified Communications
Speech Recognition
Self Service
Professional Services
Analytics
Vendor Management
Leadership
Call Centers
Business Strategy
Management
Mobile Devices
B2B
Enterprise Software
Strategic Partnerships
CRM
Competitive Analysis
Customer Relationship Management (CRM)
Software as a Service (SaaS)
Contact Centers
Marketing
Analyst Relations
Strategic Planning
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Discover more about NICEWhat is Bruce Pollock email address?
Email Bruce Pollock at [email protected] and [email protected]. This email is the most updated Bruce Pollock's email found in 2026.
How to contact Bruce Pollock?
To contact Bruce Pollock send an email to [email protected] or [email protected].
What company does Bruce Pollock work for?
Bruce Pollock works for NICE
What is Bruce Pollock's role at NICE?
Bruce Pollock is Value Principal
What is Bruce Pollock's Phone Number?
Bruce Pollock's phone (***) ***-*691
What industry does Bruce Pollock work in?
Bruce Pollock works in the Information Technology & Services industry.
Bruce Pollock Email Addresses
Bruce Pollock Phone Numbers
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