Bruce Dales
Solutions Manager, Senior Principal at Blackbaud | Charleston County, South Carolina, United States
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Bruce Dales serves as a Solutions Manager, Senior Principal at Blackbaud, where he leverages over 30 years of experience in the technology sector to drive customer success initiatives. In his current role, Bruce plays a pivotal part in bridging the gap between Marketing and Finance, ensuring that the needs of customers are at the forefront of all product offerings. His focus on Tier 1 and Tier 2 initiatives allows him to implement strategic solutions that enhance customer experiences across Blackbaud's diverse portfolio of products.
Bruce's expertise in project planning and software implementation is complemented by his strong background in customer support and change management. He collaborates closely with fellow project managers on internal initiatives, fostering a culture of teamwork and innovation. His ability to analyze customer feedback and translate it into actionable strategies has been instrumental in developing solutions that not only meet but exceed customer expectations.
Adept in SQL and database management, Bruce utilizes data-driven insights to inform decision-making processes and optimize customer relationship management (CRM) strategies. His commitment to mentoring and coaching has empowered numerous team members, fostering a collaborative environment that encourages professional growth and development. By cultivating strategic partnerships and focusing on customer experience, Bruce continues to enhance Blackbaud's reputation as a leader in the tech sector, ensuring that customer success remains a top priority in all endeavors.
Solutions Manager, Senior Principal at Blackbaud in July 2022 to Present
Solutions Manager, Principal at Blackbaud in March 2020 to July 2022
Support Operations Principal at Blackbaud in January 2017 to March 2020
Product Support Manager, Developer Solutions at Blackbaud in January 2006 to December 2016
Mgr., Product Support Leads at Blackbaud in January 2004 to December 2005
Product Support Lead, Financial Edge at Blackbaud in January 2003 to December 2003
Support Analyst, Financial Edge at Blackbaud in July 2001 to December 2002
General Manager at Shoney's, Inc. in January 1996 to January 2001
Asst. General Manager at California Dreaming in January 1994 to January 1996
General Manager at Ryan's Steakhouse in January 1990 to January 1994
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Organization Skills
Customer Satisfaction
Customer Experience
Customer Retention
Enterprise Software
Hands-on Training
Project Planning
Revenue Analysis
SaaS
Software Implementation
CRM
Agile Methodologies
Change Management
Cloud Computing
Customer Support
Lead Generation
Technical Support
Strategic Partnerships
Management
Software Industry
Strategy
Software Documentation
Integration
Business Analysis
SQL
Business Intelligence
Databases
Microsoft SQL Server
Troubleshooting
Solution Selling
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Discover more about BlackbaudWhat is Bruce Dales email address?
Email Bruce Dales at [email protected]. This email is the most updated Bruce Dales email found in 2026.
What is Bruce Dales phone number?
Bruce Dales phone number is +14078773468 and +14076546598.
How to contact Bruce Dales?
To contact Bruce Dales send an email to [email protected]. If you want to call Bruce Dales try calling on +14078773468 and +14076546598.
What company does Bruce Dales work for?
Bruce Dales works for Blackbaud
What is Bruce Dales's role at Blackbaud?
Bruce Dales is Solutions Manager, Senior Principal
What industry does Bruce Dales work in?
Bruce Dales works in the Software Development industry.
Bruce Dales Email Addresses
Bruce Dales Phone Numbers
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