Bruce Bentley

Manager - U.S. Operaations - Business Services at McDonald's | Washington DC-Baltimore Area

About Bruce Bentley

Bruce Bentley serves as the Manager of U.S. Operations - Business Services at McDonald's, where he leverages his extensive background in operations, marketing, and restaurant technology to drive significant improvements across the organization. In this pivotal role, Bruce is responsible for ensuring that the nine restaurant operational systems are equipped with the necessary tools and resources. His focus is on enhancing the knowledge, skills, and expertise of field operations staff, empowering them to effectively consult on systems execution within the restaurants.

Bruce is currently leading several key initiatives aimed at optimizing operational efficiency and elevating the customer experience. His collaborative approach involves working closely with U.S. leadership to develop strategic plans that align with the company’s overarching goals. He is particularly adept at managing large-scale projects, including new restaurant openings and multi-unit operations, where his expertise in franchising and food safety plays a crucial role.

A calculated risk-taker, Bruce is known for his ability to build and motivate high-impact teams, fostering a culture of innovation and continuous improvement. His passion for developing people is evident in his commitment to training and mentoring staff, ensuring they are well-equipped to meet the challenges of the fast-paced food service industry. With a keen focus on strategic planning and team building, Bruce Bentley is not only enhancing operational systems but also shaping the future of McDonald's field operations.

Bruce Bentley Work