Broc Passmore
Executive Director - Specialty Strategy and Operations at Comcast | Philadelphia, Pennsylvania, United States
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Broc Passmore serves as the Executive Director of Specialty Strategy and Operations at Comcast, where he leverages over 25 years of experience in global operations across diverse sectors, including Automotive, Banking, and Telecom. In his current role, Broc is instrumental in overseeing Comcast Global Care Operations, which encompasses a wide array of services such as Business Partner Operations for Xfinity Mobile, Xfinity Home, and Security Assurance, among others. His leadership extends across nine countries and 21 sites, ensuring seamless voice and written support for over 25 back-office products.
Broc's expertise in strategic planning and operational efficiency is evident in his ability to drive success through innovative workforce management and capacity planning initiatives. He excels in interpreting financial performance metrics to inform business development strategies, ensuring that Comcast not only meets but exceeds customer expectations. His proficiency in P&L management and financial analysis allows him to align operational goals with broader organizational objectives, fostering a culture of growth and accountability.
Key projects under Broc's direction include the integration of customer experience (CX) initiatives across various platforms, enhancing service delivery while optimizing resource allocation. His commitment to accessibility and digital care reflects a forward-thinking approach that prioritizes customer satisfaction and inclusivity. As a strategic global operations leader, Broc Passmore continues to inspire his teams to embrace challenges and drive meaningful change, solidifying Comcast's position as a leader in the telecommunications industry.
Executive Director - Specialty Strategy and Operations at Comcast in April 2022 to Present
Senior Director - National Business Partner Operations at Comcast in March 2020 to April 2022
Director - Central Division Vendor Management at Comcast in July 2016 to February 2020
SVP - Home Loans WFM & Call Delivery Leader at Bank of America in February 2016 to June 2016
VP - Home Loans Workforce Management Leader at Bank of America in November 2012 to February 2016
VP - Home Loans Business Financial Support Leader at Bank of America in October 2010 to November 2012
Vice President, US Banking Centers and Inward Customer Sales Strategies at Bank of America in November 2007 to October 2010
Assistant Vice President, US Business Lending Finance Manager at Bank of America in October 2000 to November 2007
Finance Manager at Cardone Industries in June 1999 to October 2000
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Analytics
Pricing
Banking
P&L Management
Marketing Strategy
Capacity Planning
Collections
Home Equity Loans
Credit Cards
Small Business Lending
New Business Development
Business Analysis
Finance
Financial Modeling
Leadership
Financial Analysis
Portfolio Management
Process Improvement
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Discover more about ComcastWhat is Broc Passmore email address?
Email Broc Passmore at [email protected]. This email is the most updated Broc Passmore email found in 2026.
What is Broc Passmore phone number?
Broc Passmore phone number is +13025845688 and +17739973399.
How to contact Broc Passmore?
To contact Broc Passmore send an email to [email protected]. If you want to call Broc Passmore try calling on +13025845688 and +17739973399. (updated on November 04, 2024)
What is Broc Passmore net worth?
Broc Passmore has an estimated net worth of $75,000 to $99,999
What company does Broc Passmore work for?
Broc Passmore works for Comcast
What is Broc Passmore's role at Comcast?
Broc Passmore is Executive Director - Specialty Strategy and Operations
What industry does Broc Passmore work in?
Broc Passmore works in the Telecommunications industry.
Broc Passmore Email Addresses
Broc Passmore Phone Numbers
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