Bridget Urban
Director of Customer Success (Health Plans) at Sword Health | Philadelphia, Pennsylvania, United States
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Bridget Urban serves as the Associate Director of Customer Success for Health Plans at Sword Health, where she leverages her extensive experience in the health insurance and digital health sectors to drive exceptional outcomes for clients. In her current role, Bridget manages a high-performing team of Senior Customer Success Managers, focusing on delivering tailored support to national and local health plan customers across diverse lines of business, including ASO, Fully Insured, Medicare Advantage, and ACA. Her leadership style is rooted in fostering an environment of trust and collaboration, where team members feel empowered to excel.
Bridget is passionate about making healthcare more accessible and comprehensible, and she actively mentors her team to ensure they have the necessary resources and guidance to thrive. By emphasizing the importance of communication and relationship-building, she cultivates strong partnerships with clients, enabling them to navigate the complexities of healthcare information technology and customer service effectively. Her expertise in health insurance underwriting and employee benefits design further enhances her ability to address the unique challenges faced by health plans today.
Key projects under Bridget's leadership include the implementation of innovative customer success strategies that align with Sword Health’s mission to improve patient outcomes through digital health solutions. Her commitment to succession planning and marketing strategy ensures that her team is not only meeting current client needs but also anticipating future trends in the healthcare landscape. With a friendly and approachable demeanor, Bridget Urban continues to make a significant impact in the health insurance industry, championing a customer-centric approach that prioritizes the well-being of both clients and their members.
Director of Customer Success (Health Plans) at Sword Health in November 2024 to Present
Assoc. Director of Customer Success (Health Plans) at Sword Health in March 2023 to December 2024
Director, Customer Success (Health Plans) at Castlight Health in August 2022 to January 2023
Principal Customer Success Manager at Castlight Health in November 2021 to August 2022
Sr. Customer Success Manager at Castlight Health in April 2020 to November 2021
Senior Account Manager at Aetna in October 2011 to April 2020
Senior Sales Consultant at Aetna in July 2007 to October 2011
Government Account Manager at Aetna in June 2006 to July 2007
College Intern at Aetna, a CVS Health Company in May 2003 to August 2004
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Team Management
Account Expansion
Health Plans
Customer Satisfaction (CSAT)
Client Relations
Project Management
Team Leadership
Incentive Programs
Employee Wellness Programs
Relationship Development
Strategic Partnerships
Issue Resolution Management
Communication
Relationship Building
Navigation
Strategic Planning
Leadership
Digital Health
Reporting
Member Engagement
Healthcare Information Technology (HIT)
Healthcare Navigation
Digital Engagement
Software as a Service (SaaS)
Salesforce.com
Sales Presentations
Account Management
Outlook
PowerPoint
Customer Service
Microsoft Excel
Employee Benefits
Insurance
Public Speaking
Microsoft Word
Health Insurance
Underwriting
Group Medical
Marketing Communications
Social Media
Marketing Strategy
Medicare
Cold Calling
Event Planning
Customer Retention
Sales
Health Savings Accounts
Problem Solving
Microsoft Office
Customer Relationship Management (CRM)
Succession Planning
Customer Success
Employee Benefits Design
Strategy
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Discover more about Sword HealthWhat is Bridget Urban email address?
Email Bridget Urban at [email protected]. This email is the most updated Bridget Urban email found in 2026.
What is Bridget Urban phone number?
Bridget Urban phone number is +12153562183.
How to contact Bridget Urban?
To contact Bridget Urban send an email to [email protected]. If you want to call Bridget Urban try calling on +12153562183.
What company does Bridget Urban work for?
Bridget Urban works for Sword Health
What is Bridget Urban's role at Sword Health?
Bridget Urban is Director of Customer Success (Health Plans)
What industry does Bridget Urban work in?
Bridget Urban works in the Wellness And Fitness Services industry.
Bridget Urban Email Addresses
Bridget Urban Phone Numbers
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