Bridget Laye
Director of Customer Experience at Saalt | Boise, Idaho, United States
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Bridget Laye currently serves as the Director of Customer Experience at Saalt, where she leads a passionate team of four customer experience specialists dedicated to enhancing the brand's connection with its community. With a focus on education and active listening, Bridget's team engages with customers across multiple platforms, including chatbot interactions, live chat, email, SMS, and social media. This multi-channel approach not only fosters a deeper understanding of customer needs but also drives innovative solutions that enhance overall satisfaction. Under her leadership, Saalt has achieved an impressive Net Promoter Score (NPS) of 78, a testament to the effectiveness of her strategies in building strong, lasting relationships with customers.
Bridget's extensive background in project management and her ability to navigate complex, fast-paced environments make her an invaluable asset to Saalt. She thrives on wearing many hats, seamlessly blending creative problem-solving with a results-oriented mindset. Her expertise in direct-to-consumer marketing, partner relationship management, and social media marketing allows her to craft tailored experiences that resonate with Saalt's diverse customer base. As an athlete herself, Bridget understands the importance of community and teamwork, which she instills in her team as they strive to elevate the customer experience.
In her role, Bridget is not only focused on immediate customer interactions but also on long-term strategies that drive brand loyalty and engagement. She actively seeks feedback to refine processes and enhance the customer journey, ensuring that Saalt remains at the forefront of the sustainable apparel industry. With a commitment to continuous improvement and professional learning, Bridget is dedicated to empowering her team and fostering a culture of excellence that aligns with Saalt's mission of providing innovative, eco-friendly solutions for menstruators everywhere.
Director of Customer Experience at Saalt in October 2022 to Present
Account Executive at Boost Treadmills in April 2018 to October 2022
College of Innovation + Design - Program Director at Boise State University in August 2015 to July 2017
Operations Intern at Harvard Innovation Labs in July 2016 to July 2016
Director of Community at Faraday Bicycles in July 2014 to July 2015
Marketing Manager & Sales Representative at Snowden & Company in June 2011 to June 2014
Saucony Brand Manager at Fleet Feet Incorporated / Saucony in August 2009 to March 2011
Technical Representative at Saucony in September 2007 to June 2009
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Commerce
Customer Satisfaction
Business Relationship Management
Customer Satisfaction (CSAT)
Business Process Outsourcing (BPO)
Customer Success
Partner Relationship Management
Organization Skills
Presentation Skills
Conversational AI
Key Performance Indicators
Marketing Automation
Direct to Consumer Marketing
E-Commerce
Communication
Management
Design Thinking
Customer Insight
Digital Marketing
Customer Retention
Customer Relationship Management (CRM)
Customer Experience
Problem Solving
Sales
Marketing
Project Management
Marketing Strategy
Product Development
Footwear
Social Media Marketing
Inventory Management
Merchandising
Sports Marketing
Sports
Retail
Sporting Goods
Trade Shows
Social Media
Microsoft Excel
Facebook
Apparel
Forecasting
Cross-functional Team Leadership
Professional Learning Communities
Presentations
Business Analysis
Competitive Analysis
Customer Service
Leadership
Rapid Prototyping
Strategy
Business Analytics
Event Management
Budgeting
Brand Marketing
Email
Written Communication
Business Writing
Email Marketing
MailChimp
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Discover more about SaaltWhat is Bridget Laye email address?
Email Bridget Laye at [email protected]. This email is the most updated Bridget Laye email found in 2026.
What is Bridget Laye phone number?
Bridget Laye phone number is +15107107735 and +16504241827.
How to contact Bridget Laye?
To contact Bridget Laye send an email to [email protected]. If you want to call Bridget Laye try calling on +15107107735 and +16504241827. (updated on October 29, 2024)
What company does Bridget Laye work for?
Bridget Laye works for Saalt
What is Bridget Laye's role at Saalt?
Bridget Laye is Director of Customer Experience
What industry does Bridget Laye work in?
Bridget Laye works in the Manufacturing industry.
Bridget Laye Email Addresses
Bridget Laye Phone Numbers
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