Brian Wolfe
Vice President Global Customer Experience at HARMAN International | Los Angeles, California, United States
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Brian Wolfe is a dynamic and accomplished leader with over two decades of expertise in the Customer Experience and E-Commerce sectors, currently serving as Vice President of Global Customer Experience at HARMAN International. In this pivotal role, Brian spearheads customer experience operations across nine diverse regions, including the Americas, APAC, EMEA, and Latin America, ensuring a seamless and engaging direct-to-consumer experience for HARMAN’s $3 billion Consumer Division. With a monthly volume exceeding 300,000 customer interactions, he adeptly manages a hybrid operational model that is approximately 90% outsourced, allowing for scalability and efficiency while maintaining high standards of service.
Brian's extensive background in management consulting with industry giants like Deloitte and Accenture has equipped him with a robust foundation in customer experience strategy, operations, and technology. His analytical skills and deep understanding of business process improvement have been instrumental in enhancing customer satisfaction metrics, including Net Promoter Scores (NPS) and key performance indicators (KPIs). Under his leadership, HARMAN has implemented innovative SaaS solutions that streamline customer service processes and elevate the overall customer journey.
Key projects led by Brian include the development of a comprehensive customer feedback loop that integrates insights from various regions to refine service offerings and improve operational efficiency. His commitment to fostering a customer-centric culture within HARMAN not only drives engagement but also positions the company as a leader in the competitive landscape of consumer electronics. With a passion for project management and a keen eye for emerging trends in global E-Commerce, Brian continues to shape the future of customer experience at HARMAN International.
Vice President Global Customer Experience at HARMAN International in February 2015 to Present
Customer Relationship Management Account Executive at Salesforce in December 2013 to February 2015
Customer Relationship Management Sales Manager at Oracle in July 2011 to December 2013
Senior Manager Customer Experience at Accenture in November 2004 to July 2011
Customer Experience Consultant at Deloitte in June 2000 to November 2004
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Salesforce Service Cloud
Business Value
Global E-Commerce
Budget Management
Analytical Skills
Customer Experience
Management Consulting
Strategic Planning
Customer Relationship Management (CRM)
Business Process Improvement
Call Center
Strategy
CRM
Professional Services
Process Improvement
Business Development
Vendor Management
E-commerce
Business Strategy
Project Management
Service Delivery
IT Strategy
Product Management
Social Media
SaaS
Enterprise Software
Salesforce.com
Management
Leadership
Cross-functional Team Leadership
Strategic Partnerships
Customer Service
Team Leadership
Customer Support
Presentation Skills
Customer Engagement
Software Evaluations
Customer Experience Transformation
Customer Service Operations
Net Promoter Score
Contact Center Operations
Global Customer Service
Budget Setting
Voice of the Customer
Key Performance Indicators
Customer Loyalty
Customer Interaction
Analytics
Business Process Outsourcing (BPO)
Strategic Leadership
Team Management
Customer Experience Management
Energetic Leader
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Discover more about HARMAN InternationalWhat is Brian Wolfe email address?
Email Brian Wolfe at [email protected] and [email protected]. This email is the most updated Brian Wolfe email found in 2026.
What is Brian Wolfe phone number?
Brian Wolfe phone number is +18132203191 and +19518368365.
How to contact Brian Wolfe?
To contact Brian Wolfe send an email to [email protected] or [email protected]. If you want to call Brian Wolfe try calling on +18132203191 and +19518368365. (updated on October 30, 2024)
What is Brian Wolfe net worth?
Brian Wolfe has an estimated net worth of $750,000 to $999,999
What company does Brian Wolfe work for?
Brian Wolfe works for HARMAN International
What is Brian Wolfe's role at HARMAN International?
Brian Wolfe is Vice President Global Customer Experience
What industry does Brian Wolfe work in?
Brian Wolfe works in the It Services And It Consulting industry.
Brian Wolfe Email Addresses
Brian Wolfe Phone Numbers
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