Brian Sr
Director of Strategic Initiatives at Baltimore Gas & Electric | Owings Mills, Maryland, United States
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As the Director of Strategic Initiatives at Baltimore Gas & Electric (BGE), Brian Sr. plays a pivotal role in steering the company towards enhanced operational efficiency and customer satisfaction. Currently, he leads the Enterprise Asset Management 2.0 transformation project, a comprehensive initiative designed to overhaul BGE's asset management processes. This project encompasses end-to-end process redesign, data model convergence, and the implementation of a cutting-edge IT technology platform. Brian's expertise in strategic development and planning is instrumental in aligning these efforts with BGE's overarching goals of reliability and performance accountability.
Brian's visionary leadership is complemented by his extensive experience in performance management and customer experience, allowing him to foster a culture of continuous improvement within the organization. His ability to communicate effectively across departments ensures that all stakeholders are engaged and aligned with the project’s objectives, ultimately driving productivity and enhancing customer satisfaction. With a strong background in call center operations and customer service, Brian understands the critical importance of delivering exceptional experiences to BGE’s diverse customer base.
In addition to his project leadership, Brian is committed to developing future leaders within the organization. His skills in leadership development and team building empower his colleagues to embrace innovation and adapt to the evolving energy landscape. By leveraging his critical thinking abilities and industry knowledge, Brian Sr. is not only transforming BGE's asset management practices but also setting a benchmark for excellence in the utility sector. His work exemplifies a commitment to operational excellence and a customer-centric approach that positions BGE for sustainable growth and success in the years to come.
Director of Strategic Initiatives at Baltimore Gas & Electric in March 2022 to Present
Sr. Manager, Claims and Damage Prevention at EXELON CORPORATION (PEPCO HOLDINGS, INC) in August 2018 to April 2022
Sr. Manager of Engineering and Design at Baltimore Gas & Electric in March 2016 to August 2018
Manager of Operations at Baltimore Gas & Electric in July 2010 to March 2016
Manager of Collections at Toyota Financial Services in September 2003 to July 2010
Senior Manager at Capital One Financial Services in January 2000 to January 2003
Senior Manager Partnership Finance at Capital One Services in January 2000 to January 2003
Senior Manager Partnership Finance at Capital One in January 1999 to January 2003
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Call Center
Customer Experience
Human Resources
Customer Retention
Management
Strategic Planning
Coaching
Outsourcing
Performance Management
Change Management
Team Leadership
Training
Customer Satisfaction
Process Improvement
Data Analysis
Sales
Call Centers
Leadership
Team Building
Leadership Development
Cross-functional Team Leadership
Customer Service
Policy
Operations Management
Business Process Improvement
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Discover more about Baltimore Gas & ElectricWhat is Brian Sr email address?
Email Brian Sr at [email protected]. This email is the most updated Brian Sr email found in 2026.
What is Brian Sr phone number?
Brian Sr phone number is +14109480600 and +14433620625.
How to contact Brian Sr?
To contact Brian Sr send an email to [email protected]. If you want to call Brian Sr try calling on +14109480600 and +14433620625. (updated on October 31, 2024)
What is Brian Sr net worth?
Brian Sr has an estimated net worth of $150,000 to $249,999
What company does Brian Sr work for?
Brian Sr works for Baltimore Gas & Electric
What is Brian Sr's role at Baltimore Gas & Electric?
Brian Sr is Director of Strategic Initiatives
What industry does Brian Sr work in?
Brian Sr works in the Utilities industry.
Brian Sr Email Addresses
Brian Sr Phone Numbers
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