Brian Mallory
Director of IT at Parallon | Orlando, Florida, United States
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As the Director of IT at Parallon, Brian Mallory is at the forefront of transforming the organization's contact center solutions, spearheading the migration to Genesys Cloud. This ambitious project encompasses the integration of inbound and outbound voice communications, as well as digital campaigns that span the entire spectrum of healthcare services. Drawing on his extensive experience from his previous role at DirecTV, Brian is adept at navigating the complexities of telephony systems and workforce management, ensuring that Parallon not only meets but exceeds the expectations of its diverse clientele.
Brian’s expertise in omnichannel contact center operations is pivotal in enhancing customer engagement and satisfaction. His hands-on approach to system deployment and integration of emerging technologies enables Parallon to streamline processes and improve operational efficiencies. By leveraging his skills in Avaya technologies and VMware, he is committed to creating a seamless experience for both customers and team members.
In addition to his technical acumen, Brian is passionate about empowering his teams through coaching and mentorship. He believes that fostering a culture of continuous learning is essential for driving innovation and achieving strategic goals. By investing in his team's professional development, Brian ensures that they are equipped with the necessary skills to adapt to the ever-evolving landscape of healthcare technology.
Through his leadership, Brian Mallory is not only enhancing Parallon’s contact center capabilities but also reinforcing the organization’s commitment to delivering exceptional service in the healthcare sector. His strategic vision and operational expertise position him as a key player in the ongoing evolution of Parallon’s IT initiatives.
Director of IT at Parallon in October 2023 to Present
Sr Director at DIRECTV in June 2021 to October 2023
Assistant Vice President at AT&T in January 2016 to June 2021
Executive Director at Cingular Wireless/AT&T Inc in January 2004 to January 2016
National Director, Contact Center Operations at AT&T Wireless Services in January 2000 to January 2004
Productivity Manager, Orlando Call Center at AT&T Wireless Services in January 1997 to January 2000
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Information Technology Infrastructure
Genesys
SMS
Voice Networking
Email
outbound campaigns
Telecommunications
Vendor Management
Call Centers
Program Management
Telephony
Customer Retention
Strategic Planning
Contact Centers
Call Center
Change Management
Workforce Management
Business Process Improvement
Operations Management
Computer Network Operations
System Deployment
Budgeting
Cloud Computing
IT Operations
Disaster Recovery
System Administration
Solution Architecture
Analytical Skills
Troubleshooting
Requirements Analysis
Project Management
Integration
Information Technology
IT Management
Business Analysis
Agile Methodologies
Avaya Technologies
Software as a Service (SaaS)
VMware
Cross-functional Team Leadership
Team Leadership
Mentoring
Coaching
Negotiation
Team Building
Strategic Partnerships
Leadership
Contact Center Optimization
Executive Leadership
NICE Call Recording
Contact Center Omnichannel
IEX
Cisco Call Manager
Global Operations
Networking
Voice over IP (VoIP)
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Discover more about ParallonWhat is Brian Mallory email address?
Email Brian Mallory at [email protected]. This email is the most updated Brian Mallory email found in 2026.
What is Brian Mallory phone number?
Brian Mallory phone number is +14074518055 and +14073802040.
How to contact Brian Mallory?
To contact Brian Mallory send an email to [email protected]. If you want to call Brian Mallory try calling on +14074518055 and +14073802040. (updated on September 13, 2024)
What company does Brian Mallory work for?
Brian Mallory works for Parallon
What is Brian Mallory's role at Parallon?
Brian Mallory is Director of IT
What industry does Brian Mallory work in?
Brian Mallory works in the Entertainment Providers industry.
Brian Mallory Email Addresses
Brian Mallory Phone Numbers
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