Brian Laborde
Customer Success Director at Salesforce | France
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Brian Laborde is a seasoned Customer Success Director at Salesforce, where he leverages over 15 years of international experience across EMEA and APAC to drive digital transformation initiatives for strategic customers. His extensive expertise in SaaS and customer success strategy enables him to effectively lead a team of Success Managers, ensuring that clients not only adapt to change but also realize significant value from their investments in technology.
In his current role, Brian is instrumental in defining and executing success strategies that align with the business priorities of C-level executives. He collaborates closely with internal resources and Professional Services teams to deliver tailored solutions that foster innovation and enhance operational efficiency. His focus on achieving measurable business value is complemented by his strong understanding of digital strategy, e-commerce, and cybersecurity monitoring, which are critical in today’s rapidly evolving digital landscape.
Brian's proactive approach to account management emphasizes the importance of building lasting relationships with clients, particularly in the retail and franchise sectors. He is passionate about harnessing technology to create a positive impact in the world, advocating for sustainable practices and solutions that drive growth and resilience. His leadership skills and commitment to continuous learning empower his team to excel, ensuring that they are well-equipped to navigate the complexities of digital transformation and deliver exceptional results for their clients. With a keen eye on industry trends and a deep understanding of luxury goods and contract management, Brian is dedicated to positioning Salesforce as a trusted partner in the journey toward digital excellence.
Customer Success Director at Salesforce in October 2020 to Present
Senior Consultant Retail & Distribution at TOPS Consult in October 2019 to September 2020
Senior Franchisee Support Manager at IPC Europe (European Independent Purchasing Company Limited) in January 2016 to May 2019
Export Area Manager at FBD Group in August 2011 to December 2015
Deputy Secretary General at FBD Group in October 2011 to April 2012
Founder at Neoscreen in December 2009 to February 2011
Business Analyst at Schneider Electric in December 2008 to December 2009
Sales Engineer at Seiko Epson Corporation, Japan in September 2005 to August 2008
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Salesforce Service Cloud
salesforce
Brand Management
Administration Salesforce.com
Intelligence artificielle (IA)
Cybersécurité
Digital strategy
Change Management
Customer success
Saas
Business value
Applications cloud
Strategy
Product adoption
Leadership
Digital transformation
Retail
Coaching
Retention
Digital marketing
Team Management
Innovation
Key Account Management
Governance
Franchise
CX / UX
Incident Management
Business Planning
Salesforce.com
Renewal
CRM
Tableau
Gestion d’équipe
E-commerce
Anglais
Conseils sur Salesforce.com
Salesforce Einstein Analytics
Gestion des contrats
Gouvernance de projet
Création de valeur
Planification stratégique
International Business
Negotiation
French
English
Luxury Goods
Business Analysis
Recruiting
Business Development
Training
Project Management
Supply chain
Soft skills
Microsoft Office
Market Research
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Discover more about SalesforceWhat is Brian Laborde email address?
Email Brian Laborde at [email protected]. This email is the most updated Brian Laborde email found in 2026.
How to contact Brian Laborde?
To contact Brian Laborde send an email to [email protected].
What company does Brian Laborde work for?
Brian Laborde works for Salesforce
What is Brian Laborde's role at Salesforce?
Brian Laborde is Customer Success Director
What is Brian Laborde's Phone Number?
Brian Laborde's phone (**) *** *** 364
What industry does Brian Laborde work in?
Brian Laborde works in the Software Development industry.
Brian Laborde Email Addresses
Brian Laborde Phone Numbers
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