Brian Hackney
Operations at Foundever | Phelps, Kentucky, United States
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Brian Hackney currently serves as an Operations Manager at Foundever, where he has made significant strides in driving organizational growth and enhancing operational efficiency. With a remarkable track record of managing an International Line of Business (LOB) that has achieved a staggering 200% growth, Brian has demonstrated his ability to navigate complex operational landscapes while fostering a culture of excellence. His leadership extends to overseeing multiple LOBs with a workforce exceeding 2,500 employees, where he has been instrumental in optimizing vendor performance and ensuring that service delivery meets the highest standards.
At the heart of Brian's approach is his passion for empowering individuals and teams to reach their full potential. He has successfully managed the staffing, performance, and growth of various programs, focusing on developing leadership capabilities among 12 key leaders and the broader operations team. His commitment to leadership development not only enhances team dynamics but also drives strategic initiatives that align with Foundever's goals.
Brian's expertise in customer-focused service, inbound marketing, and call center administration positions him as a pivotal figure in the industry. His skills in customer service training and team development have been critical in motivating teams and ensuring that they deliver exceptional results. By leveraging his strategic insights and operational acumen, Brian continues to shape the future of contact center operations at Foundever, fostering an environment where both employees and customers thrive.
Operations at Foundever in September 2021 to Present
SR Team Lead Manager at SYKES in August 2017 to October 2021
Team Lead Manager at SYKES in August 2013 to August 2017
SR Team Manager at Xero in August 2006 to August 2008
Team Manager at Xero in June 2003 to August 2006
Client Services at Hackney Construction LLC in January 1997 to December 2002
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Project Management
Client Liaison
People Development
Talent Management
Service Delivery
Client Relations
Business Development
Team Building
People Management
Client Services
Interpersonal Skills
Team Management
Organization Skills
Strategic Thinking
Written Communication
Leadership Development
Teamwork
Customer-focused Service
Inbound Marketing
Team Leadership
Contact Center Management
Leadership
Management
Call Center Development
Customer Service Training
Team Development
Call Center Administration
Contact Centers
Team Motivation
Contact Center Operations
Strategy
Communication
Customer Service
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Discover more about FoundeverWhat is Brian Hackney email address?
Email Brian Hackney at [email protected]. This email is the most updated Brian Hackney email found in 2026.
How to contact Brian Hackney?
To contact Brian Hackney send an email to [email protected]. (updated on October 30, 2024)
What company does Brian Hackney work for?
Brian Hackney works for Foundever
What is Brian Hackney's role at Foundever?
Brian Hackney is Operations
What is Brian Hackney's Phone Number?
Brian Hackney's phone (502) ***-*251
What industry does Brian Hackney work in?
Brian Hackney works in the Outsourcing And Offshoring Consulting industry.
Brian Hackney Email Addresses
Brian Hackney Phone Numbers
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