Brian Dunphy
Vice President Customer Experience at Warby Parker | Franklin, Tennessee, United States
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Brian Dunphy is a seasoned leader with a remarkable 25-year track record in the Customer Service and Contact Center industry, where he has consistently driven operational excellence and enhanced customer experiences across diverse global organizations. His expertise in Client Relationship Management (CRM), Risk Management, and Customer Experience Management has positioned him as a transformative force in the industry. Known for spearheading initiatives that optimize processes and elevate team performance, Brian has a unique ability to navigate complex, matrixed environments, ensuring that high-caliber teams thrive.
In October 2023, Brian embarked on an exciting new chapter in his career by semi-retiring from the corporate world to pursue a long-held dream: driving commercial trucks. As a driver with Schneider Trucking, he has embraced the challenges and rewards of over-the-road transportation, applying his extensive leadership and process improvement skills in a completely different context. This transition not only showcases his adaptability but also highlights his commitment to lifelong learning and personal growth.
Brian's current role as a truck driver allows him to leverage his analytical skills while navigating the logistics of long-haul transportation. His experience in Workforce Management and Coaching is invaluable as he interacts with various stakeholders, ensuring safety and efficiency on the road. As he continues to pursue this personal goal, Brian remains dedicated to enhancing customer experiences, whether through direct interactions on the road or by sharing insights from his diverse career journey. His multifaceted expertise and passion for continuous improvement make him a unique asset in both the trucking industry and beyond.
Customer Service Consultant at C-lect Consulting in August 2024 to Present
Vice President Customer Experience at Warby Parker in August 2021 to August 2023
Senior Director | Global Operations at Disney Streaming Services in September 2019 to February 2021
Senior Site Director at Postmates in January 2017 to July 2019
Director, Global Operations Management at Asurion in November 2015 to January 2017
Director, Retail Operations at Asurion in March 2014 to November 2015
Director, Care Operations at Asurion in December 2010 to March 2014
Director, Care Operations/ Director, Care Quality at Asurion in September 2008 to December 2010
Director at AFFINA/HTMT in July 2005 to September 2008
Director, Six Sigma Black Belt at First Data Corporation in October 1998 to July 2005
Director at First Data Corporation in January 1998 to January 2005
Manager at Bank Of America in July 1993 to October 1998
Manager at ITT Financial Services in January 1988 to January 1992
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System and Tools
Reporting
Data Analysis
Process Improvement
Automation
Key Performance Indicators
Marketing Strategy
Marketing Analytics
Customer Retention
Client Relationship Management (CRM)
Technology Implementation
Continuous Improvement
Attention to Detail
Time Management
Flexibility
Strategic Team Leadership
Business Strategy
Training & Development
Risk Management
Compliance
Quality Assurance
Customer Advocacy
Strategy Development
Customer Journey
Partnership Marketing
New Client Acquisition
Customer Success
Operational Forecasting and Planning
Cross-functional Collaboration
Problem – Solving
Team Development
Performance Improvement
Financial Management
Vendor and Contract Management
Customer Experience Management
Operational Excellence
Client Services
Contract Recruitment
Purchasing Negotiation
Contract Negotiation
Communication
Multi-Store Operations
Business Insights
Workflow Automation
People Management
Strategic Partnerships
Leadership Development
Customer Service Management
Customer Engagement
Executive Visibility
Strategic Leadership
Six Sigma
Development Of People
People Development
Vendor Management
Business Process Improvement
Call Center
Operations Management
Process Improvement
Strategic Planning
Training
Leadership
Strategy
CRM
Program Management
Call Centers
Change Management
Customer Experience
Contact Centers
Outsourcing
Cross-functional Team Leadership
Quality Assurance
Team Leadership
Management
Customer Retention
BPO
Customer Satisfaction
Team Management
Integration
Analysis
Project Management
Coaching
Team Building
Customer Service
Account Management
Business Analysis
International Business
Start-ups
Executive Management
Recruiting
Telecommunications
Customer Relationship Management (CRM)
Risk Management
Workforce Management
Consensus Building
Strategic Alliances
Contact Center Operations
Business Planning
Net Promoter Score
International Implementations
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Discover more about Warby ParkerWhat is Brian Dunphy email address?
Email Brian Dunphy at [email protected] and [email protected]. This email is the most updated Brian Dunphy email found in 2026.
What is Brian Dunphy phone number?
Brian Dunphy phone number is +16152943054 and +19545928800.
How to contact Brian Dunphy?
To contact Brian Dunphy send an email to [email protected] or [email protected]. If you want to call Brian Dunphy try calling on +16152943054 and +19545928800. (updated on October 30, 2024)
What is Brian Dunphy net worth?
Brian Dunphy has an estimated net worth of $50,000 to $74,999
What company does Brian Dunphy work for?
Brian Dunphy works for Warby Parker
What is Brian Dunphy's role at Warby Parker?
Brian Dunphy is Vice President Customer Experience
What industry does Brian Dunphy work in?
Brian Dunphy works in the Retail industry.
Brian Dunphy Email Addresses
Brian Dunphy Phone Numbers
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