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Brian Cohen

Senior Site Reliability Engineer @ Oracle

Senior Site Reliability Engineer at Oracle NetSuite

Austin, Texas Area

Ranked #806 out of 16,113 for Senior Site Reliability Engineer in Texas

Section title

Brian Cohen's Email Addresses & Phone Numbers

Brian Cohen's Work Experience

Oracle

Senior Site Reliability Engineer

Austin, Texas Area

Atlassian

Senior Engineer

March 2017 to September 2018

Austin, Texas Area

IBM

Staff Software Engineer - AIX network kernel and device drivers

December 2015 to March 2017

Austin, TX

Brian Cohen's Education

Western Governors University

Bachelor of Science (B.S.), Information Technology - Security

2014 to 2015

Brian Cohen's Professional Skills Radar Chart

Based on our findings, Brian Cohen is ...

Individualistic
Motivated
Reflective

What's on Brian Cohen's mind?

Based on our findings, Brian Cohen is ...

52% Left Brained
48% Right Brained

Brian Cohen's Estimated Salary Range

About Brian Cohen's Current Company

Oracle

Frequently Asked Questions about Brian Cohen

What company does Brian Cohen work for?

Brian Cohen works for Oracle


What is Brian Cohen's role at Oracle?

Brian Cohen is Senior Site Reliability Engineer


What is Brian Cohen's personal email address?

Brian Cohen's personal email addresses are r****[email protected], and b****[email protected]


What is Brian Cohen's business email address?

Brian Cohen's business email addresses are not available


What is Brian Cohen's Phone Number?

Brian Cohen's phone (214) ***-*318


What industry does Brian Cohen work in?

Brian Cohen works in the Computer Software industry.


Who are Brian Cohen's colleagues?

Brian Cohen's colleagues are Marta Kowalska, Bianca Coughlin, Stephen Blake, Jaspal CIS, Ian Davis, Katie Saxby, Barry Turner, Lee Brooks, Iain Seville, and Liz Horn


About Brian Cohen

đź“– Summary

Senior Site Reliability Engineer @ Oracle Austin, Texas AreaSenior Engineer @ Atlassian I work in the Atlassian Customer Support and Success group on the Jira Server team. As a Technical Lead I work on the toughest customer problems and help my team through leadership and operational strategy.• Troubleshoot technical issues for Atlassian software, used by over 100K customers• Developed and executed strategy to increase ticket routing to specialized engineers from 50% to 75%• Leads troubleshooting for Jira Server software, performance tuning and scaling, networking with proxies, load balancers, SSL and SMTP, SQL database integrations with Postgres, MySQL, Microsoft SQL Server, Oracle• Analyzes Jira debug logs, performing root cause analysis for roughly 500 system outages and problems every year• Conducted Java thread dump and heap dump analyses for Jira software in 100+ instancesDebug Java codebase using IntelliJ• Analyzes NPS/CSAT metrics and develops operational strategies to improve efficiencies in case resolution• Composed and implemented strategy to break a 17-member team into 3 units, resulting in an increase in throughput• Leads and oversees mentoring for support engineers in the America West region• Participates in recruiting through both technical and non-technical interviewsSome of the other tools and technologies I use:AWS, Docker, HAR Files, REST API, HTML, CSS, Javascript, LDAP, Active Directory, Confluence, Bitbucket, FishEye, Bamboo, GitHubAtlassian Certified System Administrator From March 2017 to September 2018 (1 year 7 months) Austin, Texas AreaStaff Software Engineer - AIX network kernel and device drivers @ IBM I worked in the AIX Development Support Organization(ZTrans), as the bridge between support and development, for IBM’s AIX operating system and PowerVM hypervisor. I handled problems ranging from critical system down situations, network performance tuning, root cause analysis for crashes or other issues, dump analysis and defect support.• Served as Technical Situation Manager, delivering support for high-impact, high-visibility issues • Conducted performance testing and tuning for 10GbE, 40GbE, and 100GbE network adapters• Troubleshot AIX network issues in roughly 200 instances, including network and performance complications• Resolved Layers 1 through 7 network issues, including virtualization, high availability, routing/switching, and TCP/IP• Utilized Wireshark, iptrace, tcpdump to analyze packet captures for troubleshooting and performance tuning• Oversaw debugging and configuration for IBM POWER Hypervisor and IBM Virtual IO Server (VIOS)• Awarded the 2016 IBM Manager’s Choice Award for InnovationIn addition to these normal job duties I also maintained our lab environment, everything from the network switches, physical server hardware and operating systems. I ensured my team would be able to find the hardware they need and the software/configuration required to replicate customer environments for recreating problems. From December 2015 to March 2017 (1 year 4 months) Austin, TXSupport Team Lead @ Data Foundry As the Support Team Lead for Data Foundry I ensured customer success through world class customer service and team leadership.The Network Operations Center's main goal was providing reliable internet connectivity to customers and offering managed services, such as remote hands, to data center colocation customers.• Directly managed a team of 13 NOC technicians, providing coaching, career development planning, and training• Served as final point of escalation for customer issues including 24x7 after-hours on call support.• Executed network-monitoring solutions Zenoss, Zabbix, Nagios, and Icinga to replace a legacy MRTG-based system• Led companywide project to migrate documentation from antiquated systems to Confluence within 3 months From April 2015 to December 2015 (9 months) Austin, Texas AreaNetwork Operations Center (NOC) Technician II @ Data Foundry • Troubleshot issues for ISP Layers 1 through 3 that involved LAN, WAN, BGP, DNS, SNMP, VLANs, and DDoS • Installed and configured data center infrastructure — cabling, servers, and Cisco/Juniper routers and switches• Managed Tier-2 Support escalation issues and provided ongoing training to 13 junior staff members • Appointed as senior abuse representative for legal issues regarding DMCA, copyright, and network attacks• Implementd change control committee to handle policy and procedure changes efficiently From July 2013 to April 2015 (1 year 10 months) Austin, Texas Area


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In a nutshell

Brian Cohen's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

1 year(s), 4 month(s)

Brian Cohen's Willingness to Change Jobs

Unlikely

Likely

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