Bret Jr.'s Email Addresses & Phone Numbers

📖 Summary

Director of Operations @ Serve as Lead Field business relationship holder and liaison on a Market-wide level between franchisor and franchisee community consisting of 65 franchise enterprises and 380+ restaurants, with a $340 million sales portfolio. Accountable for balancing leadership between delivering quality of relationship, and quantitative results. Responsible for translating the business strategy into day to day execution, providing direction and focus to the Operations Manager team that fosters their understanding to align and partner with franchisees in order to deliver results against a defined business plan. Increase franchisee organizational capability by analyzing business/financial information and making decisions accordingly; partnering with OM team to influence as appropriate. Increase franchisee profitability by identifying sales and profit goals, and then communicating strategies that will facilitate achievement of agreed upon targets. From June 2007 to Present (8 years 7 months) Learning and Development Manager @ Worked with the Talent Management team, Human Resources, Senior Leadership (including the Vice Presidents and Directors of Operations), and franchise facing employees to execute on the internal company growth strategy, by providing formal development skills for the organization; with a focus on all roles that interact with the franchisee community. Oversaw administrative tasks to support the Franchise Learning Center such as agenda creation and communication, participant tracking, scheduling, materials preparation, and evaluations. Utilized Oracle Learning Management System (LMS) to manage and monitor activity. From August 2006 to June 2007 (11 months) Franchise Services Manager @ Served as key field business relationship holder and liaison between franchisor and franchisee community consisting of 27 franchise enterprises and 115 restaurants, with a $110 million sales portfolio. Responsible for franchisee profitability; comparative sales increase in assigned portfolio as well as partnering with franchisee(s) on the value, development and implementation of franchise business review process as a method of planned growth and profitability. Enforce consistent execution of tools, platforms, and systems in order to maximize guest service experience and sales/profit performance. Influence franchisee(s) on the value of people development as well as leadership training, which increases their capability/capacity to grow. From February 2004 to August 2006 (2 years 7 months) Director/Region Training Leader @ Served as the Regional Director of Training responsible for training all new products and programs for both company and franchise restaurants among the five YUM! Brands. Selected, trained, coached, and certified Field Training Instructors that support regional operations development needs. Communicated company policy among various levels of management. From February 2002 to February 2004 (2 years 1 month) Senior Area Coach @ Assisted Senior Director of Operations in coaching and developing junior Area Managers. Supervised 30 managers and over 150 employees at all Suffolk County restaurants with a $16 million sales portfolio. From November 2000 to February 2002 (1 year 4 months) Area Coach @ Managed 8-12 units with $900,000 to $3 million in annual sales. Demonstrated principled leadership to ensure Annual Operating Plans were established and expectations were met or exceeded. Worked with RGMs to analyze sales, labor, inventory, and controllables on a continual basis. From April 1996 to November 2000 (4 years 8 months) B.S, Business Management & Communications, Summa Cum Laude @ Adelphi University Bret Jr. is skilled in: Food Service, Restaurant Management, P&L, Franchising, Restaurants, Multi-unit, Franchise Consulting, Food, Food Safety, P&L Management, Menu Development, Food & Beverage, Team Building, Inventory Management, Operations Management