Chief Information Officer, Chief Information Security Officer @ RoundPoint Mortgage Servicing Corporation
Official Member @ Forbes Technology Council
Head of Enterprise Technology (CTO) @ Ocwen Financial Corporation
Bachelor’s Degree @
Successful business professional with 14 years business leadership experience in operations and project management spanning multiple industries. Highly capable leader with extensive experience in providing support and direction in multiple customer facing, service-oriented, fast paced environments. Successfully proven the ability to manage and lead a team and effectively develop, implement and execute processes to completion. Excels at
Successful business professional with 14 years business leadership experience in operations and project management spanning multiple industries. Highly capable leader with extensive experience in providing support and direction in multiple customer facing, service-oriented, fast paced environments. Successfully proven the ability to manage and lead a team and effectively develop, implement and execute processes to completion. Excels at determining problems in high pressure situations and quickly addressing them with realistic solutions. Earned an MBA degree from Oakland University.
Director, Enterprise Technology @ Senior leader responsible for delivery of Enterprise Technology solutions across all Corporate functions. From February 2015 to Present (9 months) Coppell, TXCustomer Delivery Executive @ Responsible for leading the efforts of account assigned Dell Delivery personnel to ensure customer needs, contract requirements and Service Level Agreements are met. Responsible for P&L of infrastructure operations. Primary and accountable owner of the day-to-day customer relationship and infrastructure service delivery with Budget Truck IT leadership. From May 2013 to January 2015 (1 year 9 months) Dallas/Fort Worth AreaIT Service Delivery Senior Manager @ Responsible for the oversight and service delivery in a highly matrixed global delivery model of the Moody’s account serving as the primary escalation point and direct interface for Moody’s IT senior leadership. Accountable for day-to-day operations and responsible for managing SLA’s, CSAT improvement and creation and presentation of client facing operational reports. Key stakeholder for projects managed using Agile and waterfall methodologies. From February 2011 to May 2013 (2 years 4 months) Dallas/Fort Worth AreaProgram Manager @ Responsible for developing and deploying the PMO for the Moody’s account. Managed client-outsourced infrastructure data center migration, operational and remediation programs. Effectively managed global virtual teams, utilizing strong technical leadership, communication, leadership, organization and project management skills in both direct and matrix environments. Successfully completed PMO projects using Dell/Perot P3MM waterfall project management methodology. From March 2008 to December 2011 (3 years 10 months) Dallas/Fort Worth AreaProject Manager @ Established and deployed PMO office by creating, implementing and establishing project management processes and procedures for the company. Responsible for meeting deadlines and managing project tasks related to four $750,000+ Research & Development projects for the U.S. Army. Worked closely with military personnel and the JADI development team and was responsible for driving performance, facilitating meetings, meeting customer requirements, providing status reports and ensuring the team stayed on schedule. From December 2005 to March 2008 (2 years 4 months) Dallas/Fort Worth AreaExecutive Team Leader – HardLines @ Responsible for the day to day operations of the sales floor team (100+ employees). Set daily goals and expectations, followed-up with the team to ensure goals and expectations were satisfied. Dealt with all aspects of business operations, including logistics, human resources, project management, financial/payroll management. Responsibilities included team member goal and objective setting, tracking performance evaluations, career development, training plans, succession plans, and the health and safety of the team. From January 2005 to December 2005 (1 year) Sterling Heights, MIMarketing / Customer Experience Manager @ Responsible for implementing marketing campaigns in order to secure new sales by developing program/marketing plans and business assessments by analyzing and creating financial business cases and subscriber cost models to develop new products and services and determine appropriate media used in advertising (Direct and In-direct marketing). Planned, prepared and executed a Customer Experience training (including materials) by attending various seminars and working closely with industry professionals to determine qualitatively the attributes and desires of our customers. From August 2003 to January 2005 (1 year 6 months) Dallas/Fort Worth AreaCall Center Manager @ Relocated to Manila, Philippines to help implement a new inbound call center and provide operations, marketing and sales oversight while insuring compliance to company goals, expectations and the new Customer Experience strategy. Responsible for managing operations and projects related to the areas of Customer Service, Inbound Sales, Billing, Quality Control and Training. Evaluated 3rd party call center statistics, and managed client SLA’s and ACD’s From February 2003 to January 2005 (2 years) Manila, PhilippinesMarketing Assistant @ Responsible for performing competitive research and analysis used to gain new and retain current customers. Involved in call center activities, supervising the Telesales department in an effort to help develop new sales techniques and methods to increase efficiency of sales force. Designed and created marketing collateral and promotional materials, including responsibility for sales training materials and collateral design. From February 2003 to August 2003 (7 months) Dallas/Fort Worth AreaProject Coordinator @ Oversaw projects and made sure deadlines were met. Responsible for purchasing; designed and kept detailed database on status of orders and parts received. Managed supplier relationships and was responsible for soliciting quotes / negotiating costs of production and issuing purchase orders. Created company media and performed market research and assisted with company investor presentations. Performed accounting duties; helped prepare company business plan, financial statements, recorded accounts receivable and payable. From June 2001 to February 2003 (1 year 9 months) Bloomfield Hills, MI
Master of Business Administration (MBA), 3.8 @ Oakland University From 2006 to 2013 Brent Chapman is skilled in: ITIL v3 Foundations..., Microsoft Office, BMC Remedy, AS400 system, Process Improvement, Cross-functional Team..., Vendor Management, ITIL, Team Leadership, Service Delivery, Project Management, Call Centers, Data Center, Management, PMO, IT Management, IT Service Management, Business Development, Operations Management, Leadership, Analysis, Black Belt, Scrum, Green Belt, Amazon Web Services...
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