Boris Alfonso
Director of Customer Support, Engineered Sustainment Solutions at AOG Accessories | Miami, Florida, United States
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Boris Alfonso serves as the Director of Customer Support for Engineered Sustainment Solutions at AOG Accessories, where he leverages over a decade of experience in the aerospace maintenance, repair, and overhaul (MRO) industry. In this pivotal role, Boris actively manages the customer service structure, ensuring that the team not only meets but exceeds key performance indicators (KPIs) and financial targets. His hands-on approach to P&L performance allows him to align customer support strategies with the company's overarching business goals, driving both revenue generation and customer satisfaction.
Boris is instrumental in developing and implementing customer-oriented programs that enhance service delivery across various sectors, including commercial aviation, civil aviation, and helicopter services. His expertise in sales management and financial analysis enables him to craft competitive pricing strategies and optimize quoting processes, ensuring accuracy and efficiency in MRO services. By fostering a culture of continuous improvement, he mentors team members to enhance productivity and commitment to competitive turnaround times, ultimately leading to a more responsive and customer-centric service environment.
Key projects under Boris's leadership include the integration of advanced customer relationship management (CRM) systems that streamline communication and improve service delivery. His ability to collaborate with organizational leaders has resulted in the establishment of strategic initiatives that not only bolster customer loyalty but also position AOG Accessories as a leader in the aerospace support industry. With a strong foundation in industrial engineering and program management, Boris Alfonso continues to drive innovation and excellence in customer support, making a significant impact on the company's growth trajectory.
Director of Customer Support, Engineered Sustainment Solutions at AOG Accessories in August 2021 to Present
Customer Support Manager / Reliability and Sustainment Program Manager at AOG Accessories in January 2021 to August 2021
Customer Account Manager, Repair Services and Distribution at AllClear in March 2020 to December 2020
Customer Support Manager at AMETEK MRO Florida in March 2014 to November 2019
Director of Customer Service and Rotables Sales at Aire-Tech Aviation Repairs, Inc. in September 2009 to March 2014
International Sales Specialist at Size Enterprises, Inc in July 2008 to July 2009
Adjunct Professor, Marketing Management at Universidad de Las Tunas in September 2007 to January 2008
Senior Logistics Engineer at ETECSA Cuba in March 2005 to May 2007
Logistics Specialist at ACINOX in September 2004 to February 2005
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Continuous Improvement
Customer Satisfaction
Business Process Management
Aircraft Maintenance
Aerospace
Aviation
Commercial Aviation
Airworthiness
Operations Management
Airlines
Avionics
Airports
Helicopters
Civil Aviation
Maintenance & Repair
International Sales
Aeronautics
Flight Safety
Sales
Strategic Planning
Project Management
Sales Management
Piloting
Industrial Engineering
Purchase Management
Marketing
Computer Proficiency
Quality Management
Human Resources
Financial Analysis
CRM
Supply Chain Management
Program Management
Purchasing
Microsoft Office
Customer Service
Customer Support
Contract Negotiation
Negotiation
Aircraft
Overhaul
Flights
Airline Management
Airport Management
Military Aviation
Industrial Organization
General Aviation
Aviation Sales
Aerospace Maintenance, Repair and Overhaul
Industrial Hygiene and Safety
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Discover more about AOG AccessoriesWhat is Boris Alfonso email address?
Email Boris Alfonso at [email protected]. This email is the most updated Boris Alfonso email found in 2026.
What is Boris Alfonso phone number?
Boris Alfonso phone number is +17865379721.
How to contact Boris Alfonso?
To contact Boris Alfonso send an email to [email protected]. If you want to call Boris Alfonso try calling on +17865379721. (updated on November 04, 2024)
What company does Boris Alfonso work for?
Boris Alfonso works for AOG Accessories
What is Boris Alfonso's role at AOG Accessories?
Boris Alfonso is Director of Customer Support, Engineered Sustainment Solutions
What industry does Boris Alfonso work in?
Boris Alfonso works in the Airlines And Aviation industry.
Boris Alfonso Email Addresses
Boris Alfonso Phone Numbers
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