Bob Tomer
Vice President at Sedgwick | Cranberry Township, Pennsylvania, United States
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As Vice President at Sedgwick, Bob Tomer is a recognized leader in Contact Center Operations, specializing in enhancing operational effectiveness within the Property and Casualty Claims sector. With a strong focus on process excellence, Bob is adept at navigating the complexities of claims management, ensuring that both partners and clients receive unparalleled service. His strategic vision for the Care Team is centered on fostering growth through innovative, value-added service offerings that not only meet but exceed customer expectations.
Bob’s expertise in team management and employee training has been instrumental in cultivating a high-performing workforce that is committed to delivering exceptional customer satisfaction. He employs analytical skills to assess operational performance, identify areas for improvement, and implement data-driven solutions that enhance efficiency and reduce risk. By leveraging his extensive experience in vendor management and customer service, Bob ensures that all stakeholders are aligned and that the Care Team operates harmoniously within the broader organizational framework.
Key projects under Bob’s leadership include the implementation of advanced training programs designed to elevate the skills of contact center representatives, ultimately leading to improved claims processing times and enhanced customer experiences. His commitment to continuous improvement and operational excellence positions him as a sought-after expert among business leaders looking to drive transformative change within their organizations. Through his collaborative approach and deep understanding of the industry, Bob Tomer is not only shaping the future of Sedgwick’s operations but also setting new standards for excellence in the claims management landscape.
Vice President at Sedgwick in September 2023 to Present
Director at Liberty Mutual Insurance in June 2022 to September 2023
Process Excellence Principal Manager at Liberty Mutual Insurance in July 2019 to June 2022
Senior Contact Center Manager at Liberty Mutual Insurance in August 2018 to July 2019
Call Center Manager at Liberty Mutual Insurance in May 2006 to August 2018
Temporary Global Assignment - Business Process Expert at Liberty Seguros Colombia in January 2017 to April 2017
Service Center Senior Consultant at Allstate Insurance in March 2003 to May 2006
Service Center Manager at Allstate Insurance in August 1996 to February 2003
Claim Information Manager at Allstate Insurance in April 1993 to July 1996
Claim Representative at Allstate in January 1990 to January 1992
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Lean Process Improvement
Data Driven Decision Making
Cross-functional Collaborations
Property and Casualty Insurance
Client Engagement
Customer Experience
Team Management
Performance Improvement
Operational Improvement
Operational Excellence
Customer-Focused Service
Business Engagement
Contact Center Management
Communication
Business Transformation
Strategy
Culture Change
Lean Six Sigma
Shingo
Leadership
Business Process Improvement
Operations Management
Process Improvement
Call Centers
Insurance
Strategic Planning
Analysis
Call Center
Recruiting
Customer Satisfaction
Forecasting
Vendor Management
Six Sigma
Workforce Planning
Budgets
Customer Retention
Outsourcing
Claims Management
Analytical Skills
Performance Management
Risk Management
Business Development
Customer Service
Team Building
Training
Employee Training
Employee Relations
Coaching
Executive Management
Interviews
Negotiation
Claim
New Business Development
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Discover more about SedgwickWhat is Bob Tomer email address?
Email Bob Tomer at [email protected]. This email is the most updated Bob Tomer email found in 2026.
What is Bob Tomer phone number?
Bob Tomer phone number is +19093555152.
How to contact Bob Tomer?
To contact Bob Tomer send an email to [email protected]. If you want to call Bob Tomer try calling on +19093555152. (updated on November 04, 2024)
What company does Bob Tomer work for?
Bob Tomer works for Sedgwick
What is Bob Tomer's role at Sedgwick?
Bob Tomer is Vice President
What industry does Bob Tomer work in?
Bob Tomer works in the Insurance industry.
Bob Tomer Email Addresses
Bob Tomer Phone Numbers
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