Bob Kasper

Q: What is Bob Kasper email address?

Email Bob Kasper at bob.kasper@informed-sources.com. This email is the most updated Bob Kasper email found in 2026.

Q: How to contact Bob Kasper?

To contact Bob Kasper send an email to bob.kasper@informed-sources.com. If you want to call Bob Kasper try calling on +15186876750. (updated on October 30, 2024)

Call Center Manager - Project Coordinator at New York State Department of Labor | Delmar, New York, United States

About Bob Kasper

Bob Kasper serves as the Call Center Manager and Project Coordinator at the New York State Department of Labor, where he has made significant strides in modernizing the agency's call center operations. With a robust background in call center management and statistical analysis, Bob has successfully rebuilt the Do Not Call Investigations Unit, leveraging his extensive experience to enhance operational efficiency and customer satisfaction. His role as the technical lead for the contact center modernization initiative showcases his expertise in cutting-edge technologies, including Cisco WxCCe, NICE inContact, and Google CCAI, which are pivotal in transforming the department's communication capabilities.

Under Bob's leadership, the call center has not only improved its service delivery but has also embraced emerging trends in customer experience and integrated marketing. His hands-on management of NICE inContact and Salesforce support ensures that the team is equipped with the tools necessary to provide exceptional customer service and insights. Bob’s ability to communicate effectively at the C-level allows him to present complex data and project outcomes in a manner that resonates with stakeholders, driving alignment and support for key initiatives.

His diverse skill set encompasses business management, new business development, and customer insight, enabling him to craft strategies that enhance customer engagement and satisfaction. As he continues to lead innovative projects, Bob remains committed to fostering a culture of excellence within the call center, ensuring that it meets the evolving needs of New York State's residents while setting benchmarks for performance in the public sector.

Bob Kasper Work