Bill Swanson
Director Of Services - US & Canada at Signify | Greater Boston
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As the Director of Services for the US and Canada at Signify, Bill Swanson plays a pivotal role in shaping the future of connected lighting systems and their associated SaaS offerings. With over a decade of experience leading customer-facing teams, Bill has established himself as a trusted leader who prioritizes customer success, retention, and growth. His strategic vision and problem-solving acumen have been instrumental in realigning a previously underperforming department into a high-functioning, cross-functional team. This transformation has not only stabilized operations but also significantly improved performance metrics across the board.
Bill's expertise in project management and service delivery is complemented by his deep understanding of electronics and IP networking, enabling him to oversee complex projects that drive substantial annual service and project revenues. He is adept at managing customer escalation processes, ensuring that client concerns are addressed swiftly and effectively, which has led to enhanced customer satisfaction and loyalty. His commitment to continuous improvement fosters an environment where innovation thrives, empowering his team to deliver exceptional service and support.
In his current role, Bill is focused on leveraging cutting-edge technology to enhance the user experience and optimize service delivery. By fostering collaboration between R&D and design engineering teams, he ensures that Signify remains at the forefront of the connected lighting industry. Bill's leadership not only inspires his team but also cultivates strong relationships with diverse clients across both public and private sectors, making him a key asset in driving Signify's mission of sustainability and innovation in lighting solutions.
Director Of Services - US & Canada at Signify in July 2020 to Present
Systems Engineering Manager - US & Canada at Signify in December 2013 to July 2020
Applications Engineer at Philips Color Kinetics in December 2010 to December 2013
Electrical Engineer at Fishman Transducers in November 2006 to December 2010
Guitar/Organ Tech at Grace Potter and the Nocturnals in January 2006 to March 2007
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Commercial Awareness
Strategy Implementation
Customer Experience
Communication
Cross-functional Team Leadership
Lean Management
Business Process Improvement
Software as a Service (SaaS)
Project Management
Continuous Improvement
Problem Solving
Lean
Client Services
Service Delivery Management
Team Management
Engineering Management
Leadership
Service Delivery
Electronics
Electrical Engineering
Product Development
Troubleshooting
Testing
Analog Circuit Design
Design for Manufacturing
Electricians
Power Electronics
Product Design
Lighting Design
Automation
Lighting
Customer Satisfaction
Guitar
Audio
R&D
Design Engineering
LED lighting systems
Solid State Lighting
Lighting Control
LED Lighting Systems
UL
Power Supplies
Customer Escalation Management
Schematic Capture
Architectural Lighting
Altium Designer
Amplifiers
Batteries
IP Networking
Lighting Controls
Analog
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Discover more about SignifyWhat is Bill Swanson email address?
Email Bill Swanson at [email protected] and [email protected]. This email is the most updated Bill Swanson email found in 2026.
How to contact Bill Swanson?
To contact Bill Swanson send an email to [email protected] or [email protected]. (updated on October 30, 2024)
What company does Bill Swanson work for?
Bill Swanson works for Signify
What is Bill Swanson's role at Signify?
Bill Swanson is Director Of Services - US & Canada
What is Bill Swanson's Phone Number?
Bill Swanson's phone (**) *** *** 396
What industry does Bill Swanson work in?
Bill Swanson works in the Appliances, Electrical, And Electronics Manufacturing industry.
Bill Swanson Email Addresses
Bill Swanson Phone Numbers
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