Bikram Dhaliwal's Email Addresses & Phone Numbers

Technical Engineer @ Working as a Technical Engineer in Vodafone, one of World’s leading providers of Telecommunication and Mobile services. My responsibilities include:- • Validate and carry out planned customer network changes both inside, and outside of Departmental core working hours. • Configuring Quality of Service on Cisco PE and CE as per customer requirement. • Carry...

Technical Engineer @ Working as a Technical Engineer in Vodafone, one of World’s leading providers of Telecommunication and Mobile services. My responsibilities include:- • Validate and carry out planned customer network changes both inside, and outside of Departmental core working hours. • Configuring Quality of Service on Cisco PE and CE as per customer requirement. • Carry out Port and IP Address Allocation and De-allocation, while ensuring that associated systems and Databases are accurately maintained. • Configuration of customer networks over the C&W Legacy IPVPN, Legacy IP Select, and MSP Core networks whilst ensuring that all associated customer and network documentation is maintained, inclusive of standard and non-standard customer solutions. • Implementing Secure Virtual Private Networks as per customer requirements. • Configuring Cisco and Alcatel routers as per Customer Change request. • Configuring vrf LITE on Cisco routers as per customer requirement. • Configuring Multicast on customer network as per requirement. • Validate and carry out cease activities across core networks in line with customer requirements. • Achieve agreed performance levels in line with Business targets, Customer requirements and Functional SLA’s, whilst also ensuring proactive management of order queues within associated Order management systems. • Configuring Ethernet Wireline between multiple customer sites on Alcatel Platform. • Carry out Migrations as per Customer requirements. From August 2012 to Present (3 years 5 months) Solution Support Engineer @ As a solution support engineer my job is supporting solutions for customers based upon Private Circuits, MPLS and Connectivity Issues. My responsibilities include: • Proactive Monitoring of company and customer systems, raising alerts as required and managing through until closure. • Creating Tickets and regularly updating ticketing system Service Now. • Configuring and troubleshooting Cisco routers for ADSL, SDSL, ISDN, Frame Relay, Leased Lines, Ethernet Circuits using BGP, OSPF, EIGRP, RIP, HSRP, GLBP, VRF, and MPLS • Working with the Service Management team to provide details on customer issues and help them to meet Service Managed customer needs. • Help customers with the installation of equipment and hands on troubleshooting. • Configuration and remote management of Cisco, Zyxel, Netgear, Speedtouch Routers. • Manage/Configure/Troubleshoot of Lease line / SDSL/ADSL. • Support clients with Co-located and dedicated and managed servers. From October 2011 to July 2012 (10 months) Master's degree, Computer Systems Networking and Telecommunications @ Middlesex University From 2004 to 2006 Bachelor's degree, Computer Science @ Punjab Technical University From 1999 to 2003 Bikram Dhaliwal is skilled in: Cisco Technologies, Cloud Computing, Microsoft Office, Network Security, TCP/IP, Windows, Troubleshooting, Telecommunications, Windows Server, Data Center, Networking, Security, Active Directory, Network Administration