Beth Szabo
Senior Vice President - Retail Lending Customer Experience at PNC | Charlotte Metro
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Beth Szabo serves as the Senior Vice President of Retail Lending Payments at PNC, where she is at the forefront of driving payment innovations that enhance customer experiences and streamline operational processes. With a keen focus on human-centered design principles, Beth leads her team in transforming the payment journey, ensuring that it is not only efficient but also intuitive for users. Her strategic vision is grounded in a thorough analysis of customer and employee feedback, market research, and opportunities for expense reduction, which allows her to identify and prioritize initiatives that align with PNC's overarching business objectives.
Under Beth's leadership, key projects have included the development of enhanced self-service channels that empower customers to manage their payments seamlessly. By marrying technology with deep customer insights, her team has successfully elevated customer satisfaction metrics, demonstrating the tangible impact of user experience (UX) enhancements in the payment industry. Beth's expertise in online payment solutions and bill payment systems positions her as a thought leader in the field, enabling her to navigate the complexities of the payment landscape effectively.
Her commitment to fostering a culture of innovation is evident in her team management approach, where she encourages collaboration and creativity. By leveraging the voice of the customer, Beth ensures that the solutions developed are not only technically sound but also resonate with users on a personal level. As PNC continues to evolve in the digital age, Beth Szabo remains a pivotal figure in shaping the future of retail lending payments, driving initiatives that prioritize both customer experience and operational excellence.
Senior Vice President - Retail Lending Customer Experience at PNC in January 2016 to Present
Director, Customer Experience at Capital One in April 2012 to December 2015
Senior Vice President, Retail Customer Experience at Bank of America in July 2011 to April 2012
Senior Vice President, Retail Segment Strategy at Bank of America in September 2010 to June 2011
Senior Vice President, Small Business and Retail Marketing at Bank of America in December 2007 to August 2010
Vice President, Ecommerce/ATM at Bank of America in June 2005 to December 2007
Vice President, Credit Card Product at Bank of America in May 2002 to June 2005
Officer at AmTrust Bank in December 1999 to May 2002
Marketing Manager at Ohio Savings Bank in February 1997 to December 1999
Manager of Merchandise Presentation at HomePlace in August 1994 to January 1997
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Team Leadership
Team Building
Creativity and Innovation
Performance Management
Organizational Change Management
Electronic Payment Processing
Online Payment Solutions
Payment Card Industry Data Security Standard (PCI DSS)
ACH Payments
Bill Payment
Digital Strategy
Quantitative Research
User Experience (UX)
Business Analytics
Product Marketing
User Experience Design (UED)
Customer Journey Mapping
Complaint Management
Customer Experience Management
Customer Loyalty
Customer Experience Analysis
Customer Segmentation Strategy
Customer Experience Transformation
Customer Marketing
Customer Satisfaction
Business Planning
Team Management
Process Transformation
Cross-functional Initiatives
Customer Journeys
Customer Acquisition
Defining Requirements
Issue Management
Root Cause Analysis
Root Cause
Mobile Payments
Payment Systems
Payments
Electronic Payments
Payment Industry
Experience Design
User-centered Design
Analytical Skills
Product Management
Direct Marketing
Marketing Strategy
Customer Experience
CRM
Cross-functional Team Leadership
Strategy
Segmentation
Market Research
Integrated Marketing
Business Strategy
Marketing
Banking
Customer Insight
Net Promoter Score
Voice of the Customer
Customer Experience Improvement
Strategic Planning
Management
Product Development
Multi-channel Marketing
Advertising
Customer Engagement
Customer Retention
Credit
Portfolio Management
Leadership
Program Management
Credit Cards
Financial Services
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Discover more about PNCWhat is Beth Szabo email address?
Email Beth Szabo at [email protected] and [email protected]. This email is the most updated Beth Szabo email found in 2026.
What is Beth Szabo phone number?
Beth Szabo phone number is +17047794583 and +17048417278.
How to contact Beth Szabo?
To contact Beth Szabo send an email to [email protected] or [email protected]. If you want to call Beth Szabo try calling on +17047794583 and +17048417278. (updated on October 31, 2024)
What company does Beth Szabo work for?
Beth Szabo works for PNC
What is Beth Szabo's role at PNC?
Beth Szabo is Senior Vice President - Retail Lending Customer Experience
What industry does Beth Szabo work in?
Beth Szabo works in the Financial Services industry.
Beth Szabo Email Addresses
Beth Szabo Phone Numbers
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