Benjamin Townsend
Global Operational Excellence & Peak Readiness Lead, Amazon Selling Partner Services at Amazon | Greater Seattle Area
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Benjamin Townsend is a seasoned Global Operational Excellence Technical Program Manager at Amazon, where he leverages over 25 years of experience in software development and engineering to enhance the operational capabilities of Amazon Selling Partner Services. In his current role, Benjamin is instrumental in building robust mechanisms that drive Operational Excellence (OE) across more than 200 teams within Selling Partner Support, a critical component of Amazon’s global ecosystem. His expertise in technical solution design and software project management allows him to implement innovative strategies that streamline processes and improve service delivery for Amazon's diverse family of selling partners.
One of Benjamin's key initiatives involves leading peak readiness processes, which are essential for preparing teams for peak events. During these high-demand periods, Amazon experiences traffic spikes of 200-500% above daily norms, necessitating the seamless coordination of over 450 services. His ability to manage complex operational challenges while maintaining executive visibility ensures that all stakeholders are aligned and informed, ultimately enhancing the customer experience.
Benjamin's background in enterprise architecture and team leadership complements his technical skills in scripting, requirements analysis, and problem-solving. He is dedicated to fostering high-performing teams that are not only capable of meeting current demands but are also equipped to adapt to the ever-evolving landscape of e-commerce. Through his strategic vision and hands-on approach, Benjamin continues to drive impactful projects that reinforce Amazon's commitment to operational excellence and customer satisfaction.
Global Operational Excellence & Peak Readiness Lead, Amazon Selling Partner Services at Amazon in January 2023 to Present
Senior Director of Engineering at Upwork in November 2021 to January 2023
Senior Technical Program Manager, Amazon Customer Trust, Amazon Alexa at Amazon in October 2017 to November 2021
Enterprise Solutions Architect and Technical Team Manager, Education at TechnologyOne in November 2010 to September 2017
Engineering Manager at BuiltSmart Interactive in July 2006 to November 2010
Engineering Manager, Web Development Team, Asia-Pacific Rim at Bristol-Myers Squibb in December 2004 to July 2006
Senior Technical Product Manager, Education at Callista in October 2001 to December 2004
Senior Desktop Software Engineer at Oztrak in December 1998 to September 2001
General Manager at NetExpress in January 1998 to November 1998
Senior Analyst/Programmer at Deakin University in October 1994 to December 1997
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Clarity
Timelines
Resource Allocation
Technical Project Delivery
Strategic Thinking
Multiple Projects Simultaneously
Interpersonal Communication
Attention to Detail
Coaching & Mentoring
Hardware Engineering
Critical Thinking
Key Metrics
Computer Science
Negotiation
Strategic Programs
Oral Communication
Technical Program Management
Quality Assurance
Reporting and Communications
Technical Requirements
Technical Solution Design
Objectives and Key Results (OKRs)
Executive Visibility
Analytical Skills
Problem Solving
Product Design
Product Requirements
Presentations
Defining Requirements
Communication
Business Process Improvement
Scripting
Data Structures
Scalability
Customer Requirements
Technical Engineering
Key Performance Indicators
Program Management
Technical Leadership
Solution Architecture
Enterprise Architecture
Requirements Analysis
Business Process
XML
C#
Project Management
.NET
Change Management
ASP.NET
Web Development
Software Project Management
Web Applications
Architecture
JavaScript
Software Design
Software Development
Team Leadership
Oracle
MySQL
Agile Methodologies
PRINCE2
Enterprise Software
PMBOK
Java
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Discover more about AmazonWhat is Benjamin Townsend email address?
Email Benjamin Townsend at [email protected]. This email is the most updated Benjamin Townsend email found in 2026.
What is Benjamin Townsend phone number?
Benjamin Townsend phone number is +14109617001 and +12064341052.
How to contact Benjamin Townsend?
To contact Benjamin Townsend send an email to [email protected]. If you want to call Benjamin Townsend try calling on +14109617001 and +12064341052. (updated on October 30, 2024)
What company does Benjamin Townsend work for?
Benjamin Townsend works for Amazon
What is Benjamin Townsend's role at Amazon?
Benjamin Townsend is Global Operational Excellence & Peak Readiness Lead, Amazon Selling Partner Services
What industry does Benjamin Townsend work in?
Benjamin Townsend works in the Retail industry.
Benjamin Townsend Email Addresses
Benjamin Townsend Phone Numbers
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