APAC Head of Desktop Support, Audio Visual Support and Executive Support Services for Bank of America Merrill Lynch.

Senior Vice President @ From October 2011 to Present (4 years 3 months) Executive Director @ IT Manager for Technology Infrastructure in Hong Kong covering Asia Pacific. Country manager for Singapore. Responsible for tech infra requirements for all 10 non revenue producing divisions within Goldman Sachs Asia - approximately 3,500 staff. Recent projects include - Migration of all APAC staff to Virtual Desktops. - Implementation of IP Telephony across Asia. - Consolidation of pan asia Helpdesk support to Singapore introducing divisionally aligned agents with multilingual cabability. - Opening of second office in Singapore using thin client technology to reduce move complexity (250 seats on day one). - Co-ordination of powerdown testing of GS combined people / data center building in Asia (1000+ seats). - Wifi rollout and Blackberry fleet management post 3/11 Earthquake in Tokyo. From June 2010 to August 2011 (1 year 3 months) Hong KongHead of Infrastructure for Treasury Services (T&SS) Technology APAC at JPMorgan @ Managing a team responsible for IT Infrastructure for Treasury Services and World Wide Security Services APAC for JP Morgan. Programme Management - delivery of infrastructure projects by a team of project managers in Hong Kong, India and Sydney. Data centre relocations & buildouts, branch expansions, deployment of new applications and upgrades, maintaining existing infrastructure including deployment of virtualised platforms where appropriate. Business Management - managing the technology costs for all T&SS staff (3000+) across 14 locations in Asia Pacific. Service Delivery and Production Assurance - managing a team responsible for ensuring the health of the systems across Asia including incident management, root cause analysis, production assurance and change management. Risk, audit and Compliance - working with the various risk and audit teams to ensure full compliance with projects and systems across the region. Technical staff - managing a team of system administrators (Unix, Linux, Wintel) and DBA's (Oracle, Sybase, SQL Server) providing project and BAU support. From November 2006 to July 2009 (2 years 9 months) Director @ Director of a client / server Microsoft Certified Developer center in London providing bespoke database development work primarily for the Financial and Insurance sectors. From January 2000 to November 2006 (6 years 11 months) London, United KingdomDeveloper / Team Leader @ From January 1997 to January 2000 (3 years 1 month) Trainer @ From June 1994 to December 1996 (2 years 7 months)

BSc, Information Systems @ University of Leeds From 1990 to 1994 Ben Sargent is skilled in: IT Strategy, Investment Banking, IT Management, Vendor Management, Business Continuity, Business Analysis, Enterprise Architecture, ITIL, Trading Systems, Service Delivery, Data Center, Program Management, Security, Change Management, Infrastructure