Ben Dickie
Advisory Practice Lead, Customer Experience Strategy and Software Insights at Info-Tech Research Group | Toronto, Ontario, Canada
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As the Research Lead at Info-Tech Research Group, Ben Dickie plays a pivotal role in shaping the future of customer experience management and technology procurement strategies. With a keen focus on customer experience systems, including CRM, digital marketing, e-commerce, and web experience, Ben leads a dedicated team of analysts who provide actionable insights and research that empower organizations to make informed technology decisions. His expertise in primary research, data analysis, and market research enables him to uncover best practices and emerging trends that drive successful customer engagement strategies.
Ben’s current projects involve extensive survey design and data analysis to evaluate the effectiveness of various customer experience initiatives across industries. By leveraging his skills in project management and consulting, he guides organizations through the complexities of selecting the right applications that align with their digital marketing goals. His commitment to delivering high-quality research not only enhances the understanding of customer needs but also informs strategic decision-making processes for clients looking to optimize their customer interactions.
In an ever-evolving digital landscape, Ben’s insights into social media and customer relationship management are invaluable. He is passionate about helping organizations harness the power of technology to create seamless and personalized customer experiences. As a thought leader in the field, Ben continues to contribute to the discourse on best practices in customer experience management, ensuring that his clients remain at the forefront of innovation and customer satisfaction.
Advisory Practice Lead, Customer Experience Strategy and Software Insights at Info-Tech Research Group in October 2024 to Present
Research Lead, Customer Experience Strategy & Application Insights at Info-Tech Research Group in September 2020 to October 2024
Director, Research & Advisory - Customer Experience Management at Info-Tech Research Group in October 2016 to September 2020
Senior Manager, Customer Experience Management at Info-Tech Research Group in September 2014 to October 2016
Senior Consulting Analyst at Info-Tech Research Group in September 2013 to September 2014
Consulting Analyst at Info-Tech Research Group in February 2013 to September 2013
Research Analyst at Info-Tech Research Group in March 2010 to February 2013
Marketing and External Relations Assistant at Let's Talk Science in June 2008 to September 2008
Research Assistant, Management Information Systems at Richard Ivey School of Business in June 2007 to September 2007
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Primary Research
Secondary Research
Marketing Communications
Social Media
Enterprise Collaboration
Vendor Relationships
Digital Marketing
Video Production
Survey Design
IT Strategy
Data Analysis
Salesforce.com
Market Research
Analytics
Business Analysis
Project Management
Management
Research
Strategy
Consulting
CRM
Analysis
Team Leadership
Leadership
Program Management
Customer Relationship Management (CRM)
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Discover more about Info-Tech Research GroupWhat is Ben Dickie email address?
Email Ben Dickie at [email protected]. This email is the most updated Ben Dickie email found in 2026.
How to contact Ben Dickie?
To contact Ben Dickie send an email to [email protected]. (updated on November 04, 2024)
What company does Ben Dickie work for?
Ben Dickie works for Info-Tech Research Group
What is Ben Dickie's role at Info-Tech Research Group?
Ben Dickie is Advisory Practice Lead, Customer Experience Strategy and Software Insights
What is Ben Dickie's Phone Number?
Ben Dickie's phone (416) ***-*255
What industry does Ben Dickie work in?
Ben Dickie works in the It Services And It Consulting industry.
Ben Dickie Email Addresses
Ben Dickie Phone Numbers
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