Ben Crowther
Director of Customer Success at Upswing | Seattle, Washington, United States
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As the Director of Customer Success at Upswing, Ben Crowther plays a pivotal role in shaping the customer journey and ensuring that clients derive maximum value from their investments in our innovative restaurant technology solutions. With a strategic mindset and a people-first management approach, Ben leads a dedicated team that excels in customer onboarding, maintenance, renewals, and upselling. His expertise in customer service management and e-commerce enables him to create tailored experiences that resonate with clients across diverse industries.
One of Ben's key projects involves the development of service usage forecasting models, which have significantly increased the average renewal value by providing actionable insights into customer behavior and usage patterns. This data-driven approach not only enhances customer satisfaction but also drives revenue growth for Upswing. Additionally, Ben has successfully designed and implemented an operational structure to support a new partnership upsell module, facilitating seamless collaboration with partners and enhancing the overall customer experience.
Ben's innovative thinking is further exemplified by the launch of a partner referral program, which has effectively filled the lead pipeline and expanded Upswing's market reach. His proficiency in product management and SaaS products allows him to bridge the gap between customer needs and technological solutions, ensuring that Upswing remains at the forefront of the restaurant digital ordering landscape. With a strong foundation in Microsoft Excel and PowerPoint, Ben effectively communicates insights and strategies to stakeholders, empowering his team to deliver exceptional results. Through his leadership, Upswing continues to thrive as a customer success advocate, fostering long-term relationships and driving sustainable growth.
Director of Customer Success at Upswing in July 2023 to Present
Director of Implementations at Olo in July 2022 to January 2023
Associate Director of Implementations at Olo in January 2021 to July 2022
Technical Implementation Lead at Olo in July 2020 to January 2021
Technical Customer Success Manager Lead at Olo in March 2019 to July 2020
Senior Technical Account Manager (Lead) at Amazon in June 2018 to March 2019
National Technical Account Manager at Amazon in May 2017 to June 2018
Senior Merchant Support Associate at Amazon in August 2016 to April 2017
Merchant Support Associate at Amazon in January 2016 to August 2016
Contributor Services Specialist at Getty Images in January 2015 to December 2015
Public Affairs Specialist at Ceis Bayne East Strategic in November 2013 to February 2014
Business Manager and Operations Assistant at Shearer Painting in January 2014 to January 2014
Legislative Liaison at Associated Students of Western Washington University in September 2012 to June 2013
Fellowship Program Coordinator at Pride Foundation in January 2012 to August 2012
Queer Resource Center Education Coordinator at Associated Students of Western Washington University in September 2010 to June 2012
Pride Coordinator at Equal Rights Washington in June 2011 to August 2011
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Director level
Enterprise Software
New Product Implementations
Restaurant technology
Product Enablement
Team Goals
Product Management
Sales
Customer Support
Customer Service Management
Order Management
E-Commerce
Order Fulfillment
Restaurant digital ordering
SaaS Technology
Educational Technology
Software as a Service (SaaS)
Account Management
Strategic Partnerships
Customer Relationship Management (CRM)
Project Management
Customer Success
Team Management
SaaS Products
ACV
Salesforce.com
Research
Public Speaking
Program Management
Community Outreach
Leadership
Writing
Social Media
Event Planning
Fundraising
Nonprofits
Higher Education
Volunteer Management
Training
Customer Service
Event Management
Microsoft Office
Editing
Microsoft Word
Strategic Planning
Non-profits
PowerPoint
Microsoft Excel
Alternative Dispute Resolution
Salsa
Adobe FormsCentral
Public Policy
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Discover more about UpswingWhat is Ben Crowther email address?
Email Ben Crowther at [email protected] and [email protected]. This email is the most updated Ben Crowther email found in 2026.
What is Ben Crowther phone number?
Ben Crowther phone number is +16148654460.
How to contact Ben Crowther?
To contact Ben Crowther send an email to [email protected] or [email protected]. If you want to call Ben Crowther try calling on +16148654460. (updated on October 23, 2024)
What company does Ben Crowther work for?
Ben Crowther works for Upswing
What is Ben Crowther's role at Upswing?
Ben Crowther is Director of Customer Success
What industry does Ben Crowther work in?
Ben Crowther works in the Higher Education industry.
Ben Crowther Email Addresses
Ben Crowther Phone Numbers
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