Ayman Raafat
Presales Solutions Architect at Orange Business | United States
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Ayman Raafat is a seasoned Presales Solutions Architect at Orange Business, where he leverages his extensive background in telecommunications engineering to deliver innovative solutions tailored to client needs. With a robust foundation in Service-Level Agreements (SLA) and a deep understanding of VoIP technologies, Ayman excels in crafting resilient, high-performing, and secure communication systems that optimize costs while meeting stringent business requirements. His expertise spans a range of industry-leading products, including Avaya and Cisco, as well as proficiency in Microsoft S4B and Oracle SBCs, positioning him as a key player in the outsourcing and offshoring sectors.
In his current role, Ayman is accountable for proposing optimal solutions that align with customer objectives. He leads collaborative brainstorming sessions, engaging cross-functional teams to develop comprehensive solution strategies that address complex business challenges. His ability to translate technical specifications into actionable plans ensures that both product and delivery teams are aligned, facilitating seamless implementation and customer satisfaction.
Ayman's commitment to excellence is further reflected in his strong engineering acumen, bolstered by a Bachelor’s degree in Communications and Electronics Engineering Technology from AAST. His skills in ITIL and IT Service Management enhance his capability to manage projects effectively, ensuring that all aspects of service delivery are aligned with industry best practices. As he continues to drive innovation at Orange Business, Ayman remains dedicated to enhancing the customer experience through cutting-edge telephony solutions and strategic problem management, making him an invaluable asset in the telecommunications landscape.
Presales Solutions Architect at Orange Business in December 2019 to Present
PreSales Solution Partner at Orange Business in November 2022 to Present
Senior Telecommunications Engineer at Sykes Enterprises, Inc. in December 2015 to December 2019
Business Operation Manager at Orange Business Services (France Telecom) in January 2013 to December 2015
Telecommunications Engineer (Avaya - Cisco) at Orange Business Services (France Telecom) in July 2008 to December 2012
Technical Support Engineer(Team Leader) at Orange Business Services (France Telecom) in October 2006 to July 2008
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Troubleshooting
Networking
Vendor Management
Telecommunications
Incident Management
Management
CCNA
VoIP
Technical Support
Avaya
Service Management
Team Management
Change Management
Call Centers
Computer Network Operations
Infrastructure
ITIL
IP
Analysis
Service Delivery
Switches
WAN
Avaya Technologies
SLA
Cisco Technologies
Cisco Call Manager
Lync
IT Service Management
Pre-sales
Telephony
Managed Services
Acme sbc
Cisco Systems Products
Voice over IP (VoIP)
Session Initiation Protocol (SIP)
Avaya Products
TDM
Project Management
Release Management
Crisis Management
Problem Management
Outsourcing
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Discover more about Orange BusinessWhat is Ayman Raafat email address?
Email Ayman Raafat at [email protected] and [email protected]. This email is the most updated Ayman Raafat email found in 2026.
How to contact Ayman Raafat?
To contact Ayman Raafat send an email to [email protected] or [email protected]. (updated on October 29, 2024)
What company does Ayman Raafat work for?
Ayman Raafat works for Orange Business
What is Ayman Raafat's role at Orange Business?
Ayman Raafat is Presales Solutions Architect
What is Ayman Raafat's Phone Number?
Ayman Raafat's phone (***) ***-*192
What industry does Ayman Raafat work in?
Ayman Raafat works in the Civic And Social Organizations industry.
Ayman Raafat Email Addresses
Ayman Raafat Phone Numbers
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