Autumn Toland
Client Experience Journey Owner at Vanguard | Greater Philadelphia
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Autumn Toland is a seasoned marketing strategy and product leader at Vanguard, where she excels as a Client Experience Journey Owner. With a robust background in both healthcare and financial services, Autumn has honed her expertise in areas such as Marketing Strategy, Strategic Business Planning, and User-Centered Design. Currently, she is at the forefront of launching Vanguard Cash Plus, a retail cash management product that aims to redefine user experience in the financial sector. Her role involves not only leading the product launch but also overseeing the user experience design, ensuring that the product meets the diverse needs of clients while integrating seamlessly with existing technology infrastructures.
Autumn's leadership extends beyond product development; she coordinates a cross-functional scrum team to drive the offer development process, aligning marketing strategies with technology enablement and feature enhancements. Her ability to navigate complex dependencies is crucial in delivering a cohesive and innovative product that resonates with Vanguard’s client base. Additionally, her previous experience in leading the Transition to Brokerage initiative showcases her capacity to manage enterprise-wide projects that enhance client engagement and streamline services.
With a strong foundation in digital innovation and process improvement, Autumn leverages her skills in product launch and user experience (UX) to create impactful marketing strategies that elevate client satisfaction. Her proficiency in social media and digital platforms further enhances her ability to connect with clients, ensuring that their journey with Vanguard is not only seamless but also enriching. As she continues to drive key projects at Vanguard, Autumn remains committed to enhancing the client experience through strategic insights and innovative solutions.
Client Experience Journey Owner at Vanguard in March 2020 to Present
Senior Marketing Manager at Vanguard in April 2018 to March 2020
Strategic Planning & Marketing Optimization Lead at Cigna in January 2016 to April 2018
Volume to Value Project Manager, Segment Marketing Senior Specialist at Cigna in September 2014 to January 2016
Operations Leadership Program Associate (OLP) at Cigna in June 2011 to September 2015
Service Plus Team Manager, Customer Service Specialist at Cigna in March 2013 to September 2014
Implementation Manager, Operations Specialist at Cigna in August 2011 to March 2013
Merchant Analyst Intern at Best Buy in June 2010 to August 2010
Business Analyst Intern at Target in June 2009 to August 2009
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Wealth Management Services
Product Launch
Product Management
User Experience (UX)
Social Media
Customer Service
PowerPoint
Public Speaking
Microsoft Office
Microsoft Excel
Leadership
Event Planning
Marketing
Data Analysis
Microsoft Word
Facebook
Social Networking
Time Management
Research
Social Media Marketing
Project Management
Salesforce.com
Outlook
Sales
Training
Inventory Management
Management
Analysis
Agile Methodologies
Scrum
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Discover more about VanguardWhat is Autumn Toland email address?
Email Autumn Toland at [email protected]. This email is the most updated Autumn Toland email found in 2026.
How to contact Autumn Toland?
To contact Autumn Toland send an email to [email protected]. (updated on October 30, 2024)
What company does Autumn Toland work for?
Autumn Toland works for Vanguard
What is Autumn Toland's role at Vanguard?
Autumn Toland is Client Experience Journey Owner
What is Autumn Toland's Phone Number?
Autumn Toland's phone (**) *** *** 131
What industry does Autumn Toland work in?
Autumn Toland works in the Financial Services industry.
Autumn Toland Email Addresses
Autumn Toland Phone Numbers
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