Austin Richards
Director of Customer Experience at Katalys | Chicago, Illinois, United States
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Austin Richards is a seasoned professional with over a decade of experience in digital media and customer experience, currently serving as the Director of Customer Experience at Katalys. In this pivotal role, Austin leads the Tier 1 Account Management team and the Customer Support team, focusing on creating a seamless and enriching experience for clients. His expertise lies in building customer success teams from the ground up, where he has consistently driven significant revenue growth—over $12 million in a single year—through strategic C-level relationship building and effective cross/up-selling initiatives.
At Katalys, Austin has spearheaded key projects aimed at enhancing the customer onboarding experience, ensuring that clients not only understand the products but also feel empowered to utilize them effectively. He has defined customer support workflows that streamline processes and improve response times, thereby elevating overall customer satisfaction. Additionally, Austin has been instrumental in developing a comprehensive self-service strategy that includes a robust knowledge base, self-paced onboarding modules, training resources, and an efficient ticketing system. This initiative not only reduces the burden on support teams but also empowers customers to find solutions independently, fostering a culture of self-sufficiency and satisfaction.
Austin’s skill set encompasses a wide range of competencies, including customer service, customer acquisition, sales, marketing, and business development. His proficiency in email marketing, affiliate marketing, PPC, and advertising further enhances his ability to drive customer engagement and retention. With a keen focus on leveraging data-driven insights, Austin continues to refine Katalys's customer experience strategy, ensuring that the company remains at the forefront of the digital media landscape while delivering unparalleled value to its clients.
Director of Customer Experience at Katalys in November 2024 to Present
Director of Account Management at Katalys in July 2023 to December 2024
Director of Account Management at Instapage in November 2022 to May 2023
Associate Director of Account Management at Instapage in February 2022 to November 2022
Director of Customer Experience & Analytics at Hearst (Amuse Digital/Houston Chronicle) in March 2019 to February 2022
Digital Marketing Sales Specialist at Hearst (Amuse Digital/Houston Chronicle) in January 2017 to March 2019
Director of Business Development Group at OBMedia in March 2016 to December 2016
Senior Account Manager at OBMedia in January 2013 to March 2016
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The University of Texas at San Antonio, Master of Science (M.S.), January 2010 to January 2012
The University of Texas at San Antonio, Bachelor of Arts (B.A.), January 2007 to January 2010
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Churn Management
Upselling
Early Stage Companies
Client Onboarding
Customer Support
Customer Service
Customer Relationship Management (CRM)
Customer Acquisition
Ad Tech
Early-Stage Startups
Advertising Sales
Google Ads
Team Building
Sales Presentations
Media Strategy
Management
Sales
Marketing
Customer Success
Onboarding
Business Development
CSM
Team Management
Leadership
Digital Media
Digital Strategy
Software as a Service (SaaS)
Key Account Development
Account Management
Customer Experience
Client Relations
Business Relationship Management
Client-focused
Data Analysis
Email Marketing
Analytics
Social Media
Presentation Development
Social Media Marketing
Online Advertising
Digital Marketing
Affiliate Marketing
Online Marketing
SEM
Lead Generation
Marketing Strategy
PPC
Web Analytics
Advertising
Pay Per Click (PPC)
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Discover more about KatalysWhat is Austin Richards email address?
Email Austin Richards at [email protected] and [email protected]. This email is the most updated Austin Richards's email found in 2026.
What is Austin Richards phone number?
Austin Richards phone number is +1.2143940293.
How to contact Austin Richards?
To contact Austin Richards send an email to [email protected] or [email protected]. If you want to call Austin Richards try calling on +1.2143940293.
What company does Austin Richards work for?
Austin Richards works for Katalys
What is Austin Richards's role at Katalys?
Austin Richards is Director of Customer Experience
What industry does Austin Richards work in?
Austin Richards works in the Marketing & Advertising industry.
Austin Richards Email Addresses
Austin Richards Phone Numbers
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